Helpful customer service After losing the fins on our paddleboards, customer service was helpful in getting a replacement order sent to us.

Excellent Customer Service Purchased a paddle board from Woot.com in April 2022. Prior to purchase, I saw that several reviews noted that the fin included was incorrect, but Swonder had promptly replaced it with the correct fin. The board arrived and sat in the box in my garage through the hot Florida summer. Last weekend, I took it out to try it and remembered the fin issue, so that was the first thing I tested. Mine did not fit and was obviously not the correct one for the board. I emailed Swonder on a Sunday and received a same day reply from Mira. Mira took the time to identify the issue and find the solution. Once I provided photos, she quickly replied that the correct fin would be shipped. She provided tracking info, and also followed up via email once the fin arrived to ensure that it was correct and in good working order. GREAT customer service! Thanks Mira and Swonder for an excellent experience.

I bought a SUP via Woot I bought a SUP via Woot, used it a few times and it's seam blew out. I contacted swonder & they replaced it for me - hassle free! Very much appreciated!

Paddle Board Recieved my order and was missing the pump that was suppose to come with it. But I contacted customer service and they were kind and helpful! I've reverie my pump and my Peake board is up and ready to go now! Great experience!

Our SUP had a leak near the valve Our SUP had a leak near the valve. The correspondence to my initial and subsequent emails were thoughtful, helpful, and kind. Our issue was problem solved and worked! Thank you.