My husband called them before going and… My husband called them before going and explained how we were stuck on the highway with our son on the way home it was dark and cold, the tow-truck took us we finally got there and knowing there was no way for us to get food they assisted us and made us comfortable, the price was good loved the room very nice and clean loved the bathroom and OMG the beds after the night we had we never slept on a more comfortable bed literally, we are so thankful to them 🙏

Avoid Guest Reservations !!! I googled a hotel in Newcastle UK the top result was the hotels name with guest reservations.com following it. Which I did not realize was a stand alone company. The room rate for 2 nights was shown as £229. The next screen had a 10 minute countdown timer to suggest I had to enter all my details within the time limit to get this rate. The confirm details button was on purpose positioned above the section showing the full price which had changed. Under the pressure of the timer and not thinking to scroll past the confirmation button I was then charged £457.11 !!. I only saw the price when I checked my credit card. Thinking I had booked direct with the hotel I called and was told the rooms were booked via expedia at a cost of £271. Trying to contact Guest reservation.com on a Saturday proved useless instead the automated line bounced me around and in frustration I said I wanted to cancel as I could not get an option to talk to someone. Turns out my booking was non refundable. I used the contact page to send 2 emails, received no answer and finally I managed to call and was told the policy was clear, the reservation is non refundable and they could not reinstate a booking after a cancellation. So £457 gone and no room either.. Absolute robbery from the way the website used the hotels name to the way the price was displayed, and the pressure selling tactic and hiding the full price below the confirmation button. Three days after posting this review I was contacted and a full refund was given. Thank you Guest reservation.

Check for hidden costs Although the booking was easy, I mistook this site for the offical booking site for Hampton hotels. In the end, Guest Reservation charged me € 70 more than the invoice of Hampton indicated. Fraud.

From hotels to vacation rentals, they provide a seamless booking experience. There is an extensive selection of accommodations that cater to various preferences and budgets. -

I landed on their website by accident I landed on their website by accident. I was looking for a hotel in Nairobi, which was not part of any chain I usually use. The Hemingways, I got my booking done through them. When I realized that this was not the hotel, I also learned that the actual hotel did not have any rooms available. Then, reading all the negative reviews about the company, I thought I had been scammed. I wrote to the hotel and realized I had a genuine booking. So I am happy these guys could get me a room and that they are a legitimate company.