Catherine Cooper
FRBeware Beware - the site is set up to look like you are booking direct with a hotel and then adds on a large fee just as you are checking out. Have emailed and asked to be refunded - we will see! Update - I called and they eventually agreed to refund 15% which brings the price about in line with booking direct. The customer service person was pleasant and helpful. Lesson learnt - check more carefully what site you are using!
S Meier
GBBe careful Although the hotel I went to did not have a record of my booking, and I had to pay again for my room, I did receive a full refund from Guest Reservations.
Michiel Ybema
NLA lot like a scam Let's say it's a lot like a scam, I'm afraid. These guys make it look like you're dealing with the hotel itself and show reasonable rates but then add a fee (in my case 36%!) at the last step while you're logging into your credit card app to approve the payment :( I got no response to my complaint within 24h (as they promised) and impossible to reach them by phone. However, after 3 days they did respond & refund the fee right away: I appreciate that.
Robert Degenhardt
DECheck for hidden costs Although the booking was easy, I mistook this site for the offical booking site for Hampton hotels. In the end, Guest Reservation charged me € 70 more than the invoice of Hampton indicated. Fraud.
Richard Quirk
GBOutstanding Service and Understanding Outstanding Service and Understanding! Weeks ago, I made a non-refundable reservation through GuestReservations.com for a hotel in Fayetteville. Unfortunately, I wanted a hotel in Fayetteville, North Carolina, but I mistakenly made it for Fayetteville, Arkansas. Upon arriving at my North Carolina Hotel and discovering the mistake, I called the Arkansas hotel manager, who agreed to refund my payment if GuestReservations.com was also willing. I called Guest Reservations (Charlene) and related my situation. She took the necessary time (perhaps 20 minutes!) to understand my problem and to contact the Arkansas hotel. She then refunded the payment I had made for the wrong hotel. I couldn't ask for better service than that! I will certainly use Guest Reservations in the future.