My husband called them before going and… My husband called them before going and explained how we were stuck on the highway with our son on the way home it was dark and cold, the tow-truck took us we finally got there and knowing there was no way for us to get food they assisted us and made us comfortable, the price was good loved the room very nice and clean loved the bathroom and OMG the beds after the night we had we never slept on a more comfortable bed literally, we are so thankful to them 🙏

Be careful Although the hotel I went to did not have a record of my booking, and I had to pay again for my room, I did receive a full refund from Guest Reservations.

I reserved a room in Quality Inn in Needles CA I reserved a room in Quality Inn in city of Needles CA. The website I used looked like a Quality Inn site. The price that came up on the site was two queen bed at price of $76 a night. So I chose that, it even had a 10 or 15 minute timer to reserve for the room. After everything was done, the final price was $120. It didn't even give me a chance to back out. I didn't even get a itemized receipt on my email, i even talked to their useless customer service rep. She only sounded helpful. She never sent a receipt to my email. I email them too, and no reply. Don't use this company. i even asked Quality Inn, they have told me a lot of third party website look like Quality Inn. Which I thought Quality Inn would care about copyright. But because of this company, I am not going to Quality Inn anymore.

Early check in was amazing with… Early check in was amazing with Dejon!!! He let us check in early so we could put our bags away and gave us so much useful information! He is amazing!!

Outstanding Service and Understanding Outstanding Service and Understanding! Weeks ago, I made a non-refundable reservation through GuestReservations.com for a hotel in Fayetteville. Unfortunately, I wanted a hotel in Fayetteville, North Carolina, but I mistakenly made it for Fayetteville, Arkansas. Upon arriving at my North Carolina Hotel and discovering the mistake, I called the Arkansas hotel manager, who agreed to refund my payment if GuestReservations.com was also willing. I called Guest Reservations (Charlene) and related my situation. She took the necessary time (perhaps 20 minutes!) to understand my problem and to contact the Arkansas hotel. She then refunded the payment I had made for the wrong hotel. I couldn't ask for better service than that! I will certainly use Guest Reservations in the future.