We found Turnkey staff to be helpful… We found Turnkey staff to be helpful and friendly and very responsive to queries. For us, best property management company we’ve yet experienced. We appreciated being able to text them and their swiftness in response time. I didn’t get a sense of tedious bureaucracy, just a quick, useful and human answer to my questions. Well done!

Charming, comfortable, adobe dwelling We stayed in this charming adobe dwelling for eight nights. It was exceptionally comfortable and the kitchen was very well-stocked with cooking gear. It was quiet and comfortable. It was a perfect size for three and could have accommodated four with ease. For reasons that are unclear, the power went out in the second bedroom one evening; however, it was promptly restored the following morning.

We never received door code We never received door code. TurnKey finally replied 8 hours after our check in time. We had already contacted Airbnb to cancel the reservation and book with a more competent company while waiting for a reply. In the year 2023 and the availability of options for digital communication a reply should not take 8 hours. A key part of the day in this type of business is to have someone watching all communications from 3pm-6pm during check in times at all places under your umbrella.

WORST EXPERIENCE Cancelled our reservation less than 24 hours in advance despite booking 7 months ago! Who does that? The only “comparable” rental they would offer was not acceptable for our needs. They actually had one property available that would work, but wanted us to cover cost difference. Turnkey forced us to book the day before our flight, Of course it’s higher! Will never work with turnkey and will share our experience with as many people as possible. AVOID!

Horrible place to rent from Such a joke, this turnkey vacation rentals is a horrible place to rent from. There is a state of emergency up in San Bernardino mts where we rented the cabin, roads are closed and there is an official state of emergency and they won't refund us our money? Stay away from Turnkey vacation rentals, they will rip you off no matter what!