My experience thus far has been great My experience thus far has been great. Support response time has been even better. Great product.

Teething issues and not ready for the market Having looked at several channel managers, i hoped this one would suit me. It appears to have great reviews and reasonably priced too. So I gave it a go - excited to finally be getting my short term rental business organised. My experience this time was that (a) it wouldn't connect with Airbnb at all (b) it wouldn't connect with booking.com either. Reported this - the couple who run the platform tried to help. But didn't help at all. Biggest issue i had was that they seemed to forget there was a customer on the other end and although they appeared to be trying to sort out the problem, they never told me that... just left me wondering what was happening. This was a disaster of a trial - and when i told them that, they just said "sorry you feel that way". Nothing worked at all and my customer experience in this case was terrible.

Recently changed prices with no… Recently changed prices with no communication that I can find in my email. Customer service did not help. Watch your bill if you choose to use this service.

USELESS and UNPROFESSIONAL This is the worst channel manager I have ever worked with. Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours. This is a cheap channel manager, but it’s full of bugs and entirely useless. The customer service is ridiculous, they don’t respond to anything, nor do they even offer phone support. Entirely unprofessional.

Too expensive Too expensive, too delayed no customer service