Booked diamante in cabo Booked diamante in cabo Room filled with mosquitos Hot tub spewing dirt and grime into tub I am disgusted and so upset

Damage and Thirdhome did NOTHING Exchanged home and damage over $1,500, occurred, guest denied damage. Notice the comment from the Thirdhome rep/GC states - deflects and minimizes damage, sharing that my rating of my stays were all 5 stars...failed to mention I rated this guest as a 1, and then minimizes the damage to scratches. I replaced the floor and that alone was over $1,500 and that doesn't include repainting two walls. Thirdhome has a third party Superhog that is supposed to address claims, and similar to an insurance company they ask for information and then don't respond and continue not to respond, two weeks from last response to the latest, then ask for more information...does that work for anyone who wants to know if or when this is covered. Oh, and if you sign up, better take pictures of everything before and after a guest stay if you want them to cover damage, they don't tell you that when you sign up. Thirdhome wipes their hands and when I signed up they said if there is damage they step in and work with the party who was in the house. All they did was send a message to the person in the house and state that the owner claims you damaged the property and then stepped back and did nothing more. The person who was in the home denied the damage, etc. If you care about your home I would not recommend thirdhome. They get so many AirBNB type rentals, if you have one and don't care about it like someone would a second home, this could be for you. if you have a home you care about, I don't not reccomend this. The response Thirdhome left, it's innacurate and the floor is now replaced because they're not scratches...they are chunks taken out of the floor.

*Censored review title* -redacted ThirdHome signed me up claiming my property was so nice that I wouldn't have to pay the $300 (!) annual membership dues. Turns out, that was just for the first year. (They never said that on the initial call.) I travel a ton to all sorts of locations and I've yet to find a single available property. Some major cities have ZERO properties. Also, they sell themselves as a home swap, but then they take huge fees for the bookings, on average $1000! So, you're maybe saving a few hundred dollars, but it's not worth the effort of trying to coordinate dates with homeowners, especially because bookings are strangely based on pre-set weeks. Site/app is not good. Management/support is super shady, making all sorts of assurances to keep you on board and then backing out of them. Stay away. I regret all the time and money I put in to acquire "keys" and then never get to use them. UPDATE: The company flagged my review and TrustPilot threatened to take it down. While I don’t agree with this action, the offending statements have been removed. Since writing this review, a VP from the company reached out and is working with me to resolve my issues. I appreciate the communication and transparency of this person in the process. I will update my review further once I have used the service for a stay.

Thirdhome takes it all, owner gets back little to nothing I was really enthusiastic about the concept and put in 4 weeks of availability to get points for a holiday with my family. However, when trying the use the accumulated points it has been impossible to find an available home for me and my family. When I looked a few months ago for something for the summer, there were only 2 places in Spain in July and August, and the availability period of the house near the beach was 3 days (how is that possible, if owners have to put in entire weeks? Coincidently, it always seems to be the same house that’s available). In the meanwhile, though, Thirdhome has made at least USD 3-4,000 in fees off my house, while I have to pay the cleaning, heating etc. For example, for the group I had in winter heating costs were $200-300 for the week and cleaning a similar amount. At the same time, Thirdhome is charging $295 in membership fees PLUS $500-1400 per exchange that you make with your points. Thirdhome told me two years ago they were onboarding a lot of new properties. They convinced me to hang on but the promises have been just words with nothing to show for it. My points are expiring soon and I will leave with a great deal of disappointment. I have had exchange guests who did have a better experience, but I think you have to be able to travel off seasons and to the US and the Caribbean to make use of the points.

Terrible scam of a company Terrible scam of a company. They tap into personal sensitive information to profile members. I'll keep my property in Airbnb and pay when traveling.