Worst holiday I have ever experienced Worst holiday I have ever experienced. Unbelievably unorganised and the staff were incredibly rude. We booked for three nights and stayed for one. I think that pretty much says it all. My family were super disappointed as it wasn’t the holiday we were promised and had been looking forward to.

Visited Skegness Parkdean in March and… Visited Skegness Parkdean in March and my daughter and her friend were booked on to do the bungee trampoline (23/03/24 at 15.00). This was cancelled due to the wind, I asked about a refund and was told I needed to speak to reception as I booked online and they would sort this out, so I went to reception and got told I needed to go online and I would be able to request it that way. There was nothing on there to get a refund, I return to the reception the following day and got told it would be automatically refunded as it never went ahead, I asked why this was the third time I had spoken to someone and all three times I was told differently, the lady apologised. No refund came, so I contacted my bank and parkdean are saying it went ahead. It might only be £10, but I’ve had nothing for it, so it should be refunded. Would not recommend and you need to train your staff to stop this happening again. Thank you, I will update accordingly.

Thorness bay is our favourite place to… Thorness bay is our favourite place to come staff are friendly and welcoming and the entertainment staff are friendly welcoming and great all round great service and will be back again

Excellent We have been to Parkdean Resorts several times over the years. They are above and beyond any other resort I have been to. You are always guaranteed clean, modern accommodation. The staff are very friendly and welcoming. It was very easy to book on line.

Extremely disappointed Extremely disappointed. No compassion. Paid the £19 cancellation fee to find out I'm STILL not entitled to a full refund. Tried to cancel a couples holiday, due to going through a horrible breakup of 9 years, effecting my mental health and now I find I can't get all of my money back. The Ts&Cs are a load of rubbish. You pay cancellation fee to get a FULL refund! Will not be using this money robbing company again.