The place we stay had roaches and mold … The place we stay had roaches and mold and even though we complained immediately we were told that they had just sprayed for roaches - we stayed at a sweet home vacation site previously and it was excellent in comparison

I recently had the pleasure of Stephen I recently had the pleasure of interacting with Stephen from Sweet Home Vacation, and I must say, I was thoroughly impressed with the level of service provided. From the moment I reached out with my inquiry, Stephen was incredibly attentive, knowledgeable, and courteous. Not only did Stephen promptly address my concerns, but they went above and beyond to ensure that I felt valued and supported throughout the entire process. Their professionalism and dedication to customer satisfaction truly stood out, and I couldn't be more grateful for their assistance. Thanks to Stephen, my experience with their company was seamless and stress-free. It's rare to encounter such exceptional customer service these days, and I commend them for their outstanding efforts. I highly recommend SHV to anyone in need of a great stay with reliable service, and I look forward to engaging with them again in the future. Keep up the fantastic work!"

Villa was clean Villa was clean. Kitchen wasn't very well equipped we had to buy a few things ourselves. Pool heating only worked properly for 1 day out of our 2 week stay. I'm still waiting for my deposit 3 weeks after returning. I have sent numerous emails and got 1 reply saying it would be sorted but that was over 2 weeks ago, since then my emails have gone unanswered. After the reply below saying my refund was done, it still hasn't been done! Avoid this company. UPDATE: I do now have my refund, which they accidentally sent through twice. After sweet home vacation saw my review they also tried to get me some money back for the pool heating cost, unfortunately the company lied and said we never even reported that the heating wasn't working, despite them sending an engineer out to look at it. Due to this Casey told us to keep the extra money that had been sent in error. If it wasn't for them accidentally sending the deposit back twice, I doubt we would've got anything back due to the companies lies about our heating report. Still wouldn't recommend.

Condo had obviously not been … Condo had obviously not been cleaned--carpets not vacuumed; floors dirty (our feet and socks were black); hair in tubs and on bathroom floors. We were charged a cleaning fee.

House was perfect size for our group… House was perfect size for our group however it does not have pans and pots for a large group. This year we had to purchase frying pans and baking dishes last year in another home we had to purchase a coffee maker. Other then those problems House was fine and we had a pleasant stay.