Security needs to seem more interested… Security needs to seem more interested when a call is made with a problem. This pertains to night shift. Would also appreciate railing into private pools for those Of us that need assistance and stability - no matter age of person. What to people do that have mobile disabilities .?

Scary but Great I love my experience but I found bed bugs. They handled it quickly. They gave me a nights refund but I think they should have added something else to this for pain and suffering.

Great housing, bad services. The house is very nice, pool is great. However, there is clearly a problem with their service. The check-in office and housing services are 2 different entities, which makes everything complicated. Cleaning is NOT included, so you have to ask for it. Unfortunately, despite being an expensive service, we had to ask them to come back as it was far from being acceptable. We had to ask for pool cleaning to come back as well, since it has not been done properly neither. Finally, upon departure, we reported a lost item - a stroller, and we knew precisely where it has been forgotten. To my surprise, they came back telling me they did not find it. I believe they did not even search

Property amenities misrepresented Property amenities misrepresented. Ice maker and dryer broken. When reported they never bothered to fix it and we were there for a week. Ask to speak with management and wrote a letter after leaving. Still waiting on any kind of correspondence from them. Shuttle service was not helpful at all. Ended up having to use Uber and then couldn’t get in the gate so had to walk with small child and baby a few blocks to get home.

The 4 pm check in time was not family friendly. Lack of communication between resort and property management. The 4 pm check in time was not family friendly. I was given the run Around by many people on the phone regarding checking in and I ended up having to drive around for 3 hours with two miserable children in the car until check in time. What a waste of a day of vacation!