Its just a scam Its just a scam, they dont assign you a room right away and ask u to wait 72 hours. I waited for 72 hours and I got an email saying , your hotel choices are ready and choose one. When I login there were no hotels at all. It asked me for dates again and asked me to wait another 72 hours. TOTAL SPAM. Reached customer care and Christi took the issue. She directly closed my issue saying technical issue and when I insisted for help to assign hotel or issue refund in between conversation, she sent a automated reply saying we recheck your request. I asked her if they are issuing my refund, so that I can book from somewhere else and then she disappeared. Very stressfull process and its a TOTAL SCAM with no customer care. Dont fall prey for these people.

BEWARE… BEWARE…. YOU DONT HAVE 24 months to travel!!!!!!! I booked a trip to Paris for my parents for Christmas 2021. When booking I was told you have 24 months to travel. Once I booked I received a confirmation number but NEVER received email confirmation. When trying to look up my reservation I found nothing. Then fast forward to Feb 2023, 14 months later as my parents are trying to book their trip, Seeing as we couldn’t book a vacation more than a year out due to COVID, the reservation was now there but said it expired after 12 months. I reached out and was basically told sorry it’s expired but you can rebuy!!

It's a scam & they were rude I wouldn't even give one star but I have to select something. First off, there's no real savings or "deals". I bought the Bali vacation thinking I'd be saving money as they advertise, when in fact I spent much more by using them. I found way better accommodations for cheaper prices on my own by doing a little research. When I confronted them about it they simply lied. I asked for a refund because they did not provide the services that they charged me for and they were rude about the whole situation & would only offer me a partial refund. It became a whole mess & I ended up never using my trip nor did I ever recieve a refund. They basically took $300 from me. Never trust what seems too good to be true! The hotel options they gave me were terrible, so booked all my own nice & beautiful accommodations in Bali for 3/4 of the price they charged me. It was such a scam and a headache. Awful customer service.

Consumers Beware!! Misled to believe that for the $400 they quickly collected, I would be spending 3 nights in a Las Vegas hotel of fine quality, highly rated. I learned today that my trip to Vegas next week for my birthday, Roomhustlers stuck my husband and I in a $32 dollar a night, below standard, away from the strip hotel. This Roomhustler site is very misleading, they are making a great profit by scamming the innocent consumers. Don't believe that you'll be going to the luxurious hotel options they advertise. After you give them your money that's non refundable you'll learn you're another idiot just like me!

Our room was canceled without us being… Our room was canceled without us being notified - the hotel told us at arrival - and we had to pay almost $900 upon checkout. The hotel said this was not the first time this has happened. Customer service is nonexistent - room hustlers has not responded to any of my messages. 0/10. Do NOT recommend. Will never use again.