Appalling customer service Appalling customer service. I have been trying to contact RCI South Africa from the UK for several weeks to book my expiring replacement holiday which was insured. Phone calls are cut off before you reach a person to speak to and emails to several different email addresses are unanswered, aside from a request for feedback on the experience. They don’t deserve any stars.

RCI are a very poor service delivery… RCI are a very poor service delivery company. They do not assess the resorts they subject their members to. A waste of money. Currently using Sterling Ooty- Fern Hill and I think I’m in the domestic quarters. It’s atrocious, to the point I’m cutting short a 7 day stay to 3 days. RCI can keep the profits.

Rude customer service received from… Rude customer service received from RCI. Phoned today and spoke to a lady, to explain I hadn't received an email her colleague was due to send me the day before, the response was we will send it again. While this is what I needed, an acknowledgement or a sorry for not sending it when they said they would, would have been nice. Even when I pointed out an apology would be nice, still nothing other than a raised voice and a re stating that they would send it out again. The other companies involved in helping with my insurance claim due to a family bereavement, have been much more understanding and helpful.

This should be a zero star This should be a zero star. This company is the biggest scam and joke ever. Stay away from this SCAM. You look at other travel companies like Expedia and Booking.com the prices are cheaper. The RCI Exchange Plus is exactly like that. You pay the same price + you lose 10K plus of your exchange points. This company should be investigated for fraud and consumer abuse and stealing from hard working taxpayers.

Just found out the booking fee is now $420 Canadian!!… Just found out the RCI booking fee is now $420 Canadian This is SCANDALOUS!! And it is non-refundable after 24 hours. Another $129 to protect your points but not your money!! The last time I found a place to book (which can be very difficult) the cost was approx $320 and there was an insurance option which I believe was $180 (also expensive). People are trying to get out of their timeshares because of the unreasonably high costs but you can't even give them away these days...