Jeffrey was very patient in dealing… Jeffrey was very patient in dealing with my request. We finally found a good match with the price it may not be the one i expected but he convinced me with the better options.

Pauline was so patient and explained… Pauline was so patient and explained clearly all aspects of our booking. She remained pleasant and courteous even with the many questions I asked.

Using Google Chrome, frustrating The ability to do everything online was nice. Issues came up when using Google Chrome browser when entering passport info - entering the expiration date resulted in the other info being deleted. Had the same issue with the "Additional Info" field, so ended up leaving them blank. The one thing I would like to see is for the specific airline options. We selected EVA Air, because we think it's good. EVA's Premium Economy on their website is broken into 3 levels with three different prices. Mango's website doesn't give info on the level your making a reservation for, in fact there are no options for different levels of Premium Economy. The final oddity was getting a text from a Mango agent who had me mixed up with another customer, didn't look at the my name.

Excellent customer service Excellent customer service! Kim Medrano was very helpful and answered all our queries regarding our flights. She was very thorough and guide us through the process. great job👍🏼

From the start to the end of my… From the start to the end of my transactions she walk me through the whole process she deserves to get promoted she knows her work