sue chang
GBWe purchased the tour pkg from Ritz but… We purchased the tour pkg from Ritz but the tour was conducted by another company. Regardless, we enjoyed the tour and guide very much. The only disappointment was the hotel in Sun Moon Lake. The website stated Fleur De Chine, Le Meridien Hotel Taichung or similar. We got Sun Moon Lake Hotel which was not even close or similar, it was older and slightly rundown. Other than that, it was fantastic
Gaylien Thompson
GBTrip to Japan Gail Thompson Ritz office in LA was very helpful and tour was generally good and Japan is has an interesting history. Tour can be improved by only including only the MOST important castle, temples and shrines. After a few days this becomes too much to enjoy and understand the history. I wanted to go to a tea ceremony and festival but this was not offered at all. I felt that we needed to learn more about their culture. The town I liked the most was Kyoto. Our guide was nice and helpful but much of the information she shared on the bus and inperson could not be fully understood because of her accent. I know that it is hard to lose your accent so I suggested that a summary be given to us so we could read it for ourselves. I will recommend Ritz Tours to others.
Rhonda Rodriguez
GBOverall a great experience our guide in… Overall a great experience our guide in Bangkok was Alice and she was outstanding!! The Hyatt was beyond expectations as was the hotel in Phuket-I would not send people to the one in Chiang Mei, it really is subpar of your brand. Also our guide, cant remember his name was awful-please do not use again- One more thing when in Bangkok one buffet is okay but 3 too many-do a cooking class or a luncheon in someone's home a much more richer experience
Lisa K
GBJapan tour We recently went on a tour of Japan. The country was interesting & beautiful and the people courteous and helpful but the tour itself was pretty grueling! Too many shrines, temples and Castles and not enough time to enjoy the food and shop!
Dee
GBA definite bucket list tour but must be able to endure lotsssssss of walking!!!! There were many operational disappointments with the tour which included lack of communication of pertinent info from ritz rep (Olga) and the tour organizer (grace)…. Many of us had never been out of the country before and communication of pertinent info was only done when initiated by the traveler…. It took days once we arrived in europe to even know who ‘Grace’ was! She could have made herself more visible…. Many questions asked of Olga were pushed off to Grace who ghosted us! This trip involved an EXTENSIVE Amt of walking and his disclosure should b shared in the tour description! Overall the you itself was a chance of a lifetime!!!