Confirm with Sub-Vendors Most of the client experience that I booked through CIAO Italy was good. The couple of experiences that went bad were due to CIAO Italy not confirming with their sub-vendors that everything was all set. Both bad issues were in transportation. One local company had the wrong date for the transportation, and the other the driver got lost on a 2.1 mile ride...and the driver was a local. Not quite sure how that happens. Neither of these issues were CIAO Italy's fault, but I think they should get in the habit of confirming the information with their vendors so the clients have a smooth experience.

Outstanding full day tour! We took tour 348609 - Grand Tour of Tuscany - Siena, Pisa and San Gimingnano - small group and it was outstanding! This tour has three stops plus a visit to Castello Sonnino winery and was one of our only tours that had fewer than the maximum number of people that was advertised. There was a wonderful guided tour in Siena plus we had time on our own in Pisa and San Gimignano. It is a long day but definitely worth it because much of the driving is through the Tuscan countryside which was absolutely beautiful. we visited Castello Sonnino in the heart of the Chianti region of Tuscany. The highlight of our visit was seeing the recently hand-harvested grapes drying to be made into Vin Santo. It was magical to witness this centuries-old production process in person.

Ciao Italy knows Italy!!! We started planning very close to travel dates but Ciao Italy worked with our local agent to get us into great hotels in Florence, Milan, and Rome. They booked tours for us: some private and some small group as well as transportation. The highlight was an expensive private tour of the Vatican Musuem and St Peter's Basilica. Our guide was knowledgeable and friendly but also politely assertive with other tour guides to move us through without waiting anywhere. The architecture, the church, and the extensive collection of artworks, including walls and ceilings completed by Raphael, Michelangelo, and others is so vast that this really is the best way to take as much in as a day allows. Tours of ancient Rome, highlights of Rome, highlights of Florence (Uffizi and Accademia Gallery), and train tickets between cities were included. Details and vouchers were provided for printing.

We had an amazing trip to Italy We had an amazing trip to Italy! The trip was perfectly laid out for us. We had great experiences with all of our car transfers and can not say enough positive thingsabout the hotels that were booked for us. The only issue we had was a tour guide not showing up in Florence but otherwise it was flawless. Thank you Ciao Italy for an amazing experience, we look forward to booking our next trip!!

Excellent tours, hotels, transfers... AGAIN! Once again Ciao Italy has done an amazing job with my clients' trip! The put together tours, hotels and transfers exactly how we requested it! Everything was perfect from start to finish. They are the most reliable, reasonably priced, professional tour operator in all of Italy! I highly recommend them to anyone considering a trip to Italy... they ARE Italy!