Will not accommodate customer when unpreventable issues occur Excellent Hotels would not help me in any way when I was unable to make my hotel reservation due to a natural disaster. Due to hurricane Sandy my flight was cancelled and I wasn't able to make my hotel reservation, and they did nothing to help me in this situation. They would not refund my money, would not let me re-book my trip or extend my days, and did not offer me any type of voucher. The customer service was extremely poor too. There prices are good, but I would not recommend them to anyone, because they are not at all about helping or accommodating the customer.

I came, I looked, I reserved - It should always work that way! The website is easy to read and navigate. It isn't filled with visual clutter and the directions are intuitive. Making a reservation should always be this easy.

Easy to use and good to work with! I had a very good experience and will definately use them again.

excellent service excellent service, good prices

excellent pricing, quick replies first time I used excellent hotels. found the pricing very good with speedy replies. Was able to complete booking with confirmation in only a few hours. plan to use them again.