Alaska Freewheel Initial liaison with Explore Tours was perfect. The girls understood our needs & took our ideas into consideration AND planned a wonderful tour for us. Basically we wanted accommodation & car rental; we would plan our own excursions. Doing the self-drive though the tour agency presented more leverage with both aspects & we paced ourselves on well-researched excursions. Communication detail was brilliant. Our accommodation was exceptional & car hire went without a hitch. We were particularly enamoured with Denali Grizzly Bear Resort & the Knik River Lodge. Knik River is a delightful, out-of-way area. Alaska is a picture-perfect place & our trip will remain etched in our memories forever. I have already espoused the virtues of Explore Tours to friends & family here in Australia.

June 2018 was our third trip to Alaska… June 2018 was our third trip to Alaska planned with Explore Tours. Each time we found the staff to be knowledgeable, professional, flexible, and timely. Our first two trips were exactly what we wanted and went without a hitch. Our third trip was also exactly what we wanted however we had a hitch on the first leg of our adventure, a hitch which was promptly solved by the Explore Tour staff. Specifically, when we arrive in Anchorage, we discovered our flight to Valdez was cancelled due to weather. We called Explore Tours and told them the situation. They told us they would call back within 15 minutes. They did call back within 15 minutes after they had made an Anchorage hotel reservation for us for the night, canceled our first night's hotel reservation in Valdez and confirmed the 2nd and 3rd nights' stay, and changed our glacier cruise reservation to a day later. They gave us all of this information via telephone and followed up with an email. We were impressed with their prompt, thorough, friendly and professional response. We will return to Alaska again and when we decide to do so, we will use Explore Tours. We recommend them highly.

Our trip was well laid out Our trip was well laid out. In addition, when some small issues popped up they were responsive about handling things (kayaking cancelled due to weather-they got us rescheduled for the next day...).

My Nome and Teller Day Tour - local guide failed to show up. My Nome and Teller Day Tour, booked through Explore Tours was a complete failure because the local guide never showed up to pick me up at the predetermined start point and time. I contacted the local tour operator's office and found out that the guide had failed to notice my name on the tour manifest and had already left with the other individuals scheduled for the tour that day. He called me at the end of the day to apologize, which I appreciated. Though perhaps an honest mistake, it was complete failure on the part of the local tour operator to meet their contracted obligations and I expect a full refund for services not rendered.

Alaska land excursion Difficulty picking up rental car because it was not shown on invoice that the vehicle had been paid for. Accommodations and all excursions were to our satisfaction. Dining and extra excursion recommendations were on point.