The luggage came fine The luggage came fine, but I find your site to be practically unfunctional. I wrote and attempted to chat and emailed several times, with no response. It was very frustrating, but the merchandise is fine. The site is very hard to navigate, not user friendly.

Scam! Reporting this site. Placed order 3 days ago. Money immediately taken from my account but have not received any order information or receipt for the purchase! The telephone number they have listed keeps ringing “busy” and emails are not going through! This site is a SCAM!! Deserves 0 stars!

Great Experience! I was looking for a particular Tumi briefcase on Tumi.com but they’ve been sold out for 2 months. I also called several Tumi stores who don’t carry the product. With Fathers Day approaching I was desperate and decided to Google the briefcase. Luggage Online appeared showing they had the briefcase in stock, I read the website reviews which were mixed however decided to take a chance. The briefcase came in less than 4-5 days and I decided to gift my husband early. He opened the box and is overjoyed. What a great shopping experience! Thank you Luggage Online.

Easy Transaction despite mixed online reviews After reading a number of poor reviews about this company I was hesitant about ordering through them, however, it was super smooth. Order->Pay->Easy Tracking->UPS Delivery on time. I will say I reached out to them via chat a couple times with questions and they were not very solution oriented. I also tried calling their phone and no one picked up. So customer service is mixed, but the product is ace.

support is lacking, good products Selection and pricing minus customer service. Overall yes im happy with my purchase and the price however good luck receiving customer service help. I tried to call their number dozens of times to receive an automated message that no one is available. left voicemails with no reply. 4 days later an email stating that my package was delivered,,, obviously. I would just be cautious if you have issues and how long customer service takes