Ramsey Ismail
GBFound a great new parking facility Everything was awesome. Service, ease of parking, proximity to airport, drive time to terminal. Only flaw was the seat spring in the van was worn out, and my wife's back spasmed badly from spinal compressions due to the bumps in the road.
Justin O.
GBShuttle Companies are the worst. None of the shuttle rides in my reservations were successful. My initial reservation process was simple which is where they get 1 star, but their shuttle partners were so bad that I ended up needing to rely on Lyft anyway. For both pickups, the shuttles were over 30 minutes late, and they had 0 communication except for a useless automated phone number. Worst is since I was going to be late and needed my own Lyft to make it to my flight the shuttle company marked me as a no-show once they eventually got there, so Parking Access is fighting me for a refund. Definitely will never be using this service again. Update: they did end up processing the refund. Generally their customer service is nice. Adjusted rating +1
Sonia Rivera
GBThe best parking service in Rochester This will be my second time booking with parking access and no complaints so far! It’s easy, accesible, user friendly and the best prices!! I recommend it with no hesitation.
Smith Smith
GBFast, cheap & easy. Fast, cheap, easy. Staff was friendly, there were no issues. I ended up changing/extending my vacation, and booking the parking for longer was also super easy!
D.E. Ross
GBThey scored poorly... The process is such, you pay for the parking spot, the ride to the airport, and the return ride back from the airport. HOWEVER, if any of those process pieces fail, Parking Access will take Zero Responsibility for failure, but will assume all responsibility for it's success. They failed to pick me up from the airport, and I had to Uber to my spot after waiting for 35 plus minutes at the designated Courtesy Van location. The Double Tree Hotel took zero responsibility as well. I wasn't even requesting a full refund, just half, heck or reimburse my Uber ride. As a result, they failed to obtain more than 2 stars from me.