Katrina
GBCancellation turned into BOOKING…. Just as I was about to give up and cancel my online booking Mickey came through and saved the day. Mickey went ABOVE and BEYOND to find a flight that accommodated my inflexible travel date and time when my chosen one was overbooked. He gave me several options and explained things in detail keeping me posted along the process. He also added travel insurance to my flight at no added cost and made sure our seats were assigned in advance since I was traveling with children. In the end he made it happen and now my family will be going to Hawaii after all. A HUGE THANK YOU to Mickey for his EXCELLENT customer service!!!
Kim
GBClassic bait and switch Classic bait and switch. I used flight fare hub for two tickets to Rome basic economy on Delta. I get a call within an hour of booking stating that is no longer available at that price. We do have economy though available for that same price for $400 more. When I bought the tickets, it said five tickets left. Deceptive prices. Buyer beware!
Suni Klein
INExcellent service and prices I like to find the lowest airfare I can and when scanning various airfare search engines / comparison websites, I came upon Flightfarehub which showed an extremely reasonable price - too good as it turned out for my intended journey. But I called this organization and got tickets at a lower price than anyone else quoted. Not only was I extremely pleased with the competency of the agent but I received a later call back from Micky telling me that he had found a ticket with a 3 hour shorter layover! This is what is called customer service. There is no doubt that I will use this organization in the future. First time used them, it was fast and easy and my trip turned out to be awesome. Go for it guys.
Gloria
GBABSOLUTE RIDICULOUS I made flight reservations through this site and turned out to be a SCAM!!! I received a call from Jean a couple of hours after making the reservations; stating they had to charge me $80.00 more because I made the reservation for the following day!! WTH!! So there's an extra charge if we make reservations within 24 hours! Ridiculous!! I cancelled and went with a different site! They are trash!!
customer
PRSJU to BOS to SJU I had an issue with a scheduled flight with Jet Blue which decided to not honor their trip fare posted on their website. I contacted Santo Lee and consulted the issue on hand. He was very kind, knowledgeable, courteous and resourceful. He immediately found a replacement flight through a different airline for a much better price for the same original planed dates. He not only helped me find a better option, but he followed through with my trip until my return flight home. He also completed the check-in process for me 24hrs prior to each flight. He did an EXTRAORDINARY job which I've never seen during my 40+ years of constant travel with DOD and DHS, for which I would like to express my gratitude, and I look forward to contacting your company for future flights.