I cannot say enough good things about… I cannot say enough good things about Al Madinah Travels! Their customer service is top-notch, and their commitment to providing tailored solutions for every traveler is commendable. My recent trip booked through Al Madinah Travels was smooth and stress-free, thanks to their efficient team. Highly recommended!

Been asking for my refund for months Because of personal issues, I had to cancel my Umrah after making the initial payment. This in itself was already upsetting. Brother Usama was helpful during the initial planning, but the communication and customer service has unfortunately been awful since. I was told how much of a refund I would receive and I started asking for a refund in November of 2023. It is now April 2024. Every single time I reach out, which has been about every 7-14 days, I either get misinformation or get told someone will look into it then contact me, and then nobody ever reaches out and I have to contact them again. This has been my experience with them every single time I have reached out. At one point, after I already stated in writing, multiple times, that I would like a refund, the company told me that my refund had been applied for. But the next time I inquired about it, I was told "I prefer that you just open your flight dates." At this point I emailed and texted them MULTIPLE times that I want a refund, I don't know how to make it clearer, nor did I ask for their preference. Ever since then, I keep reaching out only to be told someone will respond and then I never hear from anyone again. Anyone who responds says that they will help or look into it, but they don't. I'm not trying to be a difficult customer, this is just highly unprofessional and if I had just gotten the refund that they initially told me about, I can finally stop wasting both of our time by constantly having to reach out to them about it.

Brother Wajahat of Madinah Travels… Brother Wajahat of Madinah Travels agent made my experience excellent with caring and pleasant way of dealing with people like me, may almighty Allah bless him abundantly, amen.

Excellent experience with Al Madinah… Excellent experience with Al Madinah Travel starting Travel Agent sister Ayesha. She kept everything very smooth all updates on time, provided contact information and confirmation numbers etc. and stayed connected till we came back.The coordinator for Madina and Makkah Mr Mairaj Haider did an excellent job with personal attention and taking care of each individuals. He was always available to help and solve any issues. Umrah guide in Makkah Mr Fahad Imran made every effort to help in performing Tawaaf and Saee and it so comfortable after Taraweeh prayer.Overall experience - Excellent. Our future Umrah (and our extended family's) will be with Al Madinah Travel In Sha Allah.

Excellent service! Started the booking journey about 3 month prior to my mum and sister trip. Both my mum and sister had international passports, however AI Madinah Travels assured me they could travels from the USA. Provided insurance, via and all essential documents well ahead of travel. The hotels did change twice however, Ashir always sent hotels and alright in front of the Kabba with a beautiful view. Overall I will be booking all my parents and family members Umrah and Hajj trips through AI Madinah Travels inn-shaa-Allah. Ashir was extremely helpful and detailed and I will continue to use him!! Thank you