I & my wife traveled in their January… I & my wife traveled in their January group, we booked Umrah through brother usama even though we did take quotations from other companies but their quote was very reasonable and they helped us get the Umrah visa as well. I just paid them for the pacakge & they arranged everything for me & my wife I don't have to worry about anything, they provided me very good flights& the hotles was very clean and nearby with shuttle service so we don't have to walk.Brother Umasa guided us very well. JZK

Terrible experience for Hajj travel Additional info: this is written on behalf of my father. This entire experience was taking place over WhatsApp. We were never given a reference number and only communicated over phone and text. No emails either. Terrible experience for Hajj travel. This company will quickly take your money for Hajj, but will not respond to your calls, emails, texts, etc. My family feels scammed. We sent $6,000 as a deposit for travel to Hajj. Now they are saying we should be going through Nusuk Hajj application and do the whole process ourselves. They repeatedly told us not to use Nusuk ourselves, but when the packages were available, they told us we should quickly go through Nusuk. The website it crashing and full and everyone already put through their eWallets for Hajj, but now we are behind. Even though we made contact in February to be ahead! What are we paying these people for? I am still waiting for a refund of the money we sent and even a response. Completely unprofessional and scammy. The experience for Umrah was great, but this place will not follow through or give you respect for Hajj.

Excellent service! Started the booking journey about 3 month prior to my mum and sister trip. Both my mum and sister had international passports, however AI Madinah Travels assured me they could travels from the USA. Provided insurance, via and all essential documents well ahead of travel. The hotels did change twice however, Ashir always sent hotels and alright in front of the Kabba with a beautiful view. Overall I will be booking all my parents and family members Umrah and Hajj trips through AI Madinah Travels inn-shaa-Allah. Ashir was extremely helpful and detailed and I will continue to use him!! Thank you

Brother Wajahat of Madinah Travels… Brother Wajahat of Madinah Travels agent made my experience excellent with caring and pleasant way of dealing with people like me, may almighty Allah bless him abundantly, amen.

Been asking for my refund for months Because of personal issues, I had to cancel my Umrah after making the initial payment. This in itself was already upsetting. Brother Usama was helpful during the initial planning, but the communication and customer service has unfortunately been awful since. I was told how much of a refund I would receive and I started asking for a refund in November of 2023. It is now April 2024. Every single time I reach out, which has been about every 7-14 days, I either get misinformation or get told someone will look into it then contact me, and then nobody ever reaches out and I have to contact them again. This has been my experience with them every single time I have reached out. At one point, after I already stated in writing, multiple times, that I would like a refund, the company told me that my refund had been applied for. But the next time I inquired about it, I was told "I prefer that you just open your flight dates." At this point I emailed and texted them MULTIPLE times that I want a refund, I don't know how to make it clearer, nor did I ask for their preference. Ever since then, I keep reaching out only to be told someone will respond and then I never hear from anyone again. Anyone who responds says that they will help or look into it, but they don't. I'm not trying to be a difficult customer, this is just highly unprofessional and if I had just gotten the refund that they initially told me about, I can finally stop wasting both of our time by constantly having to reach out to them about it.