We tried to book tickets for Spring… We tried to book tickets for Spring Break. I got an email from United asking for a note from her doctor to verify her medical condition. There is nothing wrong with my daughter. Travelocase called them and said my daughter needed a kidney transplant so they could change the flight without a fare penalty. Here is the note to me from United: "Someone acting on your behalf has been calling United reservation to rebook your itineraries. It appears that a third party travel service provider has been fraudulently claiming medical hardship in order to modify your itinerary without paying the proper fare. If you could provide a good contact number, we will have one of our service representatives contact you to resolve this matter. Thanks for your cooperation and understanding. Revenue Integrity United Airlines "

Excellent service to help customer. We made our booking in october for travel in February to travel to Punta cana. Our travel was 15 February, however we didnot notice my husband passport was expired, which we only noticed 3 days before the travel. We got a urgent date to fix it, however travel in the first week of march was coming very expensive. I called Serenity and explained her situation, she could have tried to charge me lot due to my urgent situation, instead she called airlines and tried for 2 days to get me a fare difference waiver and got my tickets changed for free. I m really thank you for her. It took a lot of time, but she kept following up and giving me information that she is trying for waiver. Once it was done i was very happy. My trip also went amazing. Thanks

Great Customer Service Must say, they offer good customer service. As i wanted to travel on a very short notice and wanted someone help to book my ticket on urgent basis. Want to give them credit for that. Also, while check in, there was some problem i was facing with the baggage, they helped me resolved that immediately. It was a hassle free travel. I would like them to be my travel assistant for future.

I booked with Travelocase for flights… I booked with Travelocase for flights for Spring break. The rates for a higher end carrier were comparable to a budget carrier. And a $1,000 less per person than booking directly through the carrier. Initially there was difficulty charging my card for the flights. The team stayed in regular contact with me and were available with a quick response. They continued to work the problem reassuring me my flights were confirmed. Two days later they were able to complete the transaction and tickets were emailed to me. Now I'm excited and waiting for our trip to begin.

****CONSUMER BEWARE**** These people… ****CONSUMER BEWARE**** These people are huge scammers. On 9/8/22 I purch tickets from the Travel-O-Case website for STL to Denver and then from Denver to Fresno to arrive on 12/22/22 & my return ticket from Fresno to Denver & Denver to STL, to leave on 12/24/22. A snow storm hit the U.S. on 12/22 & I only made it to Denver from St. Louis on 12/22 & was stranded in Denver. My other tickets were cancelled as United had no staff to fly the planes. I called Travel-O-Case on 12/22 to inquire about a refund. They told me to go through United. I did deal with United & they refunded me for another flight I purchased DIRECTLY through their site that got cancelled, that I had purch on 12/22/22 as I was trying to get back to STL. I dealt with United for over a month trying to get a refund for the remaining unused flights, & they finally closed my complaint & told me I had to deal with Travel-O-Case directly, since they are a 3rd party site & since I purchased the tickets directly through them. I contacted Travel-O-Case on 2/7/23 to open an official complaint to get my money back on the unused tickets & they have been stringing me along for over 4 mths. They told me they have a case opened with United & are waiting on them. I know that is a lie as I contacted United & no case is opened & I also confirmed with United that it does not take this long for a refund & TravelOCase has been dragging this out for the past 4 mths to avoid giving me a refund. I would like my money back for the unused tickets that were cancelled due to the weather, which was out of my hands. Well Travel-O-Case now tells me since United sent me a partial refund of $189.60 (from a flight I purchased directly thru United, NOT the travelocase site), then that is it, they cannot issue me no other refund. So the un-used tickets for Denver to Fresno, Fresno to Denver & Denver to STL is basically money in the trash, which is over $400. Totally shady company & dealing with foreigners from the start, stay away!