Proceed with Caution! Booked a "Luxury" break a the Corus Hotel in Hyde, Park London as a birthday celebration. Room and Brasserie pictures were in accurate - Brasserie isn't located in the conservatory. Chef leaves at 7.45pm sharp even though OPL allowed me to make a dinner reservation at 8pm. Passed all blame on to Hotel, although OPL have since amended their web site. Hotel failed to resolve and only offered me a discount for next stay. Why would I want to do that? Make sure you check fine print before booking.

Superb communication and problem solving I was trying to use One4All vouchers as part of my purchase, and having had issues on line the Customer Service team were great and helped me secure the booking I wished. It took a week to resolve, however they kept me up to date and did a great job of resolving the issue. Without the complication of the vouchers this would have been smooth sailing. I'm glad that Clare who I first spoke to on 12th May was the person who was finally able to sort the order out too, a week later.

5 stars not enough Excellent friendly service; the lady was most knowledgeable and helpful and we look forward to our three night break at Billesley Manor hotel. Hopefully it, and Stratford on Avon, will not disappoint. Breakfast included plus one evening meal and a bottle of wine at a very reasonable price. Will review again after the event but sounds good so far.

First class service from hotel & Country breaks We firstly dealt with Steve at the Wood Norton Hotel who was very helpful and agreed to upgrade our room complimentary, which we thought was very generous. Then Mary looked after the booking and this lady was exceptional to say the least, as nothing was too much trouble.

Rip off company don't use If I could leave 0 star I would booked a birthday trip away but unfortunately have caught COVID. Tried to cancel even though its within cancelation period to be told I have to pay the admin charge. Sent my PCR results showed my isolation period ends the day after I am suppose to go to the hotel but still will not refund me all my money. Disgusting company making money off people when they can't attend through no fault of thier own. Shall I just attend then and make everyone else sick absolutely disgusting