Proceed with Caution! Booked a "Luxury" break a the Corus Hotel in Hyde, Park London as a birthday celebration. Room and Brasserie pictures were in accurate - Brasserie isn't located in the conservatory. Chef leaves at 7.45pm sharp even though OPL allowed me to make a dinner reservation at 8pm. Passed all blame on to Hotel, although OPL have since amended their web site. Hotel failed to resolve and only offered me a discount for next stay. Why would I want to do that? Make sure you check fine print before booking.

My Lake District Booking My experience with OPL started when I booked a 3 night stay at the Rothay Garden Hotel in Grassmere for the beginning of September. The booking which I made in April, was easy and straight forward. I found the information on their site gave an accurate and honest description of the hotel and its terms and conditions relating to the package offered. I was particularly impressed by the sections entitled "Home Truths" where they outline the pros and cons of each hotel to help you make the right choice. Our stay at the hotel went well and I would definitely use OPL again.

First class service from hotel & Country breaks We firstly dealt with Steve at the Wood Norton Hotel who was very helpful and agreed to upgrade our room complimentary, which we thought was very generous. Then Mary looked after the booking and this lady was exceptional to say the least, as nothing was too much trouble.

Robert Used OPL numerous times & have always been impressed by their helpful staff & superb service. Visited many of their hotels which have all been of a high standard & the packages OPL offer are excellent value. Sadly the booking we had for this April had to be cancelled but we'll be returning later. Very happy to recommend this company.

Booked a 'so called' Luxury one night… Booked a 'so called' Luxury one night stay at Charingworth Manor for my birthday but the room and service were terrible. The bedroom floor was wet and there was a leak coming from the under the floor in the bathroom. To make matters worse the Hot tub was cold and then after the maintenance man adjusted it was then dangerously high (40) so was still unusable. Just when we thought nothing else could be wrong, my wife was having a shower when the shower rail fell down on her while she was opening it after a shower! When complaining to OffPeakLuxury they just referred me to the hotel who did not want to issue a refund. By using OPL to book it appears to make it more difficult to complain or get a refund.