Booked a 5 day self drive with… Booked a 5 day self drive with Authentic Vacations (A.V.) last year. Agent pushed the insurance saying it would cover us if anything arose forcing us to cancel. Fast forward to this year and Covid-19, First agent laid off and we were assigned another agent that we had no relationship with. The EU is closing their boarders to travelers from the US. We called to cancel our trip and found out that A.V. will hold back 20% of the land cost and we also lose out on the $509 travel insurance. What is the purpose of paying for insurance if they don't provide any service. Recommend you find a local travel agent who will better serve their customers.

Covid19 changed EVERYTHING, Awful refund process. CAREFUL. UPDATED 8/2020: I chose Authentic Vacations because of their great reputation, and "peace of mind" guarantee. COVID19 HAS CHANGED EVERYTHING, CAREFUL! We were booked for 9/2020 13 night trip to the UK, Uh Oh. 3/2020 we contacted our first agent to find she was furloughed 2/2020. Uh Oh. Having already paid Authentic $10K+ we tried rescheduling, NO GO. We then asked for a refund. Our 2nd agent, though cordial, had his hours CUT early 3/2020. After 2 months of many contacts with Authentic and NONE of our $10K back, we tried rebooking for 2021, but the groud tour bus company was not accepting rebookings. Authentic dragged their feet in filing an insurance claim, so after consulting our attorney, we took the claim over ourselves and filed our claim 6/2/2020. Within two weeks we received repayment from the tour bus company, and are filing our claim with American Airlines ourselves. UPDATE 8/2020: American, refunded our claim that we filed ourselves, ONLY because we had a letter from Doctor of husband's medical condition preventing travel. THEN: American sent the money to Authentic's Accounting dept, instead of to us. NO ONE notified us of this credit, and I spent weeks trying to track down our refund!!! Still no go, I am beyond miffed. I just received a thank you note from Authentic, asking for the final payment on our currently scheduled trip in two weeks???? What??? If you plan on working with Authentic or ANY 3rd party, you've added another layer of recourse between you and refunds, should you need them. In the future I will book directly with tour companies and airlines, not because Authentic didn't try or provide a good package, but because they were unable to get any money back for us in a reasonable amount of time.

Ireland trip It was absolutely fantastic. Authentic vacations did an unbelievable job. The Hotel(George) in Limerick was excellent. The Golf at LaHinch & Doonbeg was spectacular, the caddie’s were the best. A trip to remember. The people in Ireland were very friendly and the Pubs were great.

Dream trip!! When I first booked our adventure in Ireland, I was a little nervous about working with an agent. However, after a few weeks all apprehension dissolved. Our agent, Jocoya, was professional, courteous and went out of her way to help accommodate our wishes and special requests. She helped make our trip to Ireland one we won't soon forget! I am so glad I found Authentic Vacations and look forward to working with Jocoya in the future

Great expectations fulfilled and more! This June, I led a group of 12 on a tour to Ireland. Maggie Lunde was my group specialist who did an excellent job helping me achieve the desired plans for our visit. She was thorough and very responsive to our needs. Our chauffeur for the tour was Martin McAviney, a delightful guide and great friend to us. From the start, he let me know that he was there to fulfill all our plans and wishes and to feel free to communicate them clearly to him. He not only delivered but once he had a sense of our group, he gave us excellent additions which fit perfectly for us. His warmth and great sense of humor added greatly to the enjoyment and success of tour. Members thanked me afterward for "making our dreams come true" and another described the tour as "life-changing" I whole-heartedly share these accolades with Martin and Maggie.