Excellent Travel Agent Recently worked with Tam Katzin for a trip to Ireland. Tam was wonderful to work with. She listened to what we were looking for in the trip and went over and above to make sure our trip met our wishes. Tam was very patient throughout the whole process with my numerous questions. Not once did she make me feel that I was bothering her. Even with the Pa time difference she answered emails promptly even though she wasn't in the office yet. Tam was great with little tips and information about things that I would not have thought about to take care of before our trip. I would definitely look for her guidance again if we plan another trip sometime.

I loved the itinerary I loved the itinerary. The only problems I encountered were 1) the vouchers were in my name but the actual reservations at the inns, B&Bs, and tourist sites were in my maiden name. This was a bit of an annoyance. 2) I am 68 and don't have the physical strength I once had so the B&Bs all had steep stairs. Had my son-in-law not been with us, I couldn't have easily got my suitcase up the stairs. I love B&Bs, but stairs are getting more difficult.

Jocoya helped us to plan a perfect week… Jocoya helped us to plan a perfect week in Dublin with two wonderful day trips: Wicklow and Glendalough and another to the Giant's Causeway. She asked about our interests and made fantastic recommendations that made the trip even better!

Covid19 changed EVERYTHING, Awful refund process. CAREFUL. UPDATED 8/2020: I chose Authentic Vacations because of their great reputation, and "peace of mind" guarantee. COVID19 HAS CHANGED EVERYTHING, CAREFUL! We were booked for 9/2020 13 night trip to the UK, Uh Oh. 3/2020 we contacted our first agent to find she was furloughed 2/2020. Uh Oh. Having already paid Authentic $10K+ we tried rescheduling, NO GO. We then asked for a refund. Our 2nd agent, though cordial, had his hours CUT early 3/2020. After 2 months of many contacts with Authentic and NONE of our $10K back, we tried rebooking for 2021, but the groud tour bus company was not accepting rebookings. Authentic dragged their feet in filing an insurance claim, so after consulting our attorney, we took the claim over ourselves and filed our claim 6/2/2020. Within two weeks we received repayment from the tour bus company, and are filing our claim with American Airlines ourselves. UPDATE 8/2020: American, refunded our claim that we filed ourselves, ONLY because we had a letter from Doctor of husband's medical condition preventing travel. THEN: American sent the money to Authentic's Accounting dept, instead of to us. NO ONE notified us of this credit, and I spent weeks trying to track down our refund!!! Still no go, I am beyond miffed. I just received a thank you note from Authentic, asking for the final payment on our currently scheduled trip in two weeks???? What??? If you plan on working with Authentic or ANY 3rd party, you've added another layer of recourse between you and refunds, should you need them. In the future I will book directly with tour companies and airlines, not because Authentic didn't try or provide a good package, but because they were unable to get any money back for us in a reasonable amount of time.

Irish eyes are smiling We had a great week long self guided tour around Ireland. Lainie put together a topnotch package for us. We didn't know she booked premium air for us but what a Godsend it was!