Booked a trip to Bora Bora for mid… Booked a trip to Bora Bora for mid April, 2020. Its July and we have still not received a refund and they are unresponsive and not giving us any information on when and how much we will be refunded. It is very concerning.

Excellent Customer Service We had excellent customer service through the whole process of booking our vacation package to the day we boarded our flight. All questions were answered in a short period of time. We believe we made a good decision booking with Pacific Islands. Would recommend to everyone.

Poor planning and service They did plan the trip and all parts went as scheduled. The issue is that they did not ask if we would like better accommodations some of the hotels were in less than optimal areas and lower end hotels. The flight times were red eye flights and may have been the only option but the return flight was the biggest issue, the scheduled shuttle dropped us at the airport 3 hours before it opened which forced us to sit outside in a poor area they should have alerted us and we may have scheduled a dinner then the airport So review the itinerary and question each part, are there better options and what is the wait between segments

PACIFIC RECOMMENDED LE MERIDIEN AS A 5… PACIFIC RECOMMENDED LE MERIDIEN AS A 5 START HOTEL AND IT WAS NOT, FOOD WAS AWFUL, THEY CALLED THEM SELF FRENCH BUT NOT CLOSE, PACIFIC SHOULD HAVE TOLD US THAT THE DRINKING WATER, & SODA WAS NOT INCLUDED IN OUR PACKAGE AND THAT WAS SUPPOSED TO BE PAID SEPARATELY, EVEN THOUGH THE STAFF WAS VERY NICE, THE HOTEL IT SELF WAS NOT

We booked via PacificIslands.com and hit a snag with our last hotel, unacceptable customer service experience. We booked via PacificIslands.com and hit a snag with our final hotel in Bora Bora. Not only could they not do much for us, but also directed us to their local subsidiary in Bora Bora who told us we needed to handle the situation with the hotel manager and that they would not help. I would triple check all the details coming from these packages before booking with these folks. Other than that, the flights and other hotels were fine.