Fantastic tour and guide. We had an amazing, passionate, personable and knowledgeable guide in Mosè. It was great to hear historical points ts about the sites we visited. It was a huge time saver to skip the lines at the Doge's Palace and S Marco Cathedral. Also enjoyed the 30 minute gondola ride. Thank you, Mosè for a beautiful time. Would definitely recommend.

Did the Louvre tour with Adam… Did the Louvre tour with Adam yesterday. What an amazing experience! Super friendly, knowledgeable and fun. Got to see the Mona Lisa up close and personal however I discovered the Louvre is more than just this one piece. Thank you Adam!!

Still Waiting for refund - Niagara Falls Afternoon Boat & Journey Behind the Falls Tour Part of the tour had to be canceled due to a technical issue. This is unfortunate, but can happen. What must not happen is that the tour is not reimbursed pro rata. No response whatsoever to the promised refund other than a text message with a brief apology. We would not book again.

English tour Venice - guide barely spoke English Booked an English speaking tour in Venice. Over $400 Australian. Arrived for tour only to be put with a guide who could barely speak English. Kept repeating the same three words like “this is area of parliament” then she would stop and go “um, ah, this is seat of parliament, anyhow we go” then walked off. No explanation of what we were looking at. We stayed for a few minutes and left. Returned our radios and told the tour operator on site that we wanted a refund. Contacted Viator and the tour operator who have refused a refund. Will not use either company again.

Unprofessional and untrustworthy! Although they seemed very professional at first, they did not honour their cancellation and refund policy. I cancelled more than a month before my tour for the Vatican and even though their policy clearly states that they would refund any cancellation that was made more than 72 hours before the tour, and they emailed me saying that they would process the refund, it has been one month after the tour and they haven’t refunded anything to date. Stay away from this company, it’s not trustworthy at all! Book via trusted website or you will lose your money. Very disappointed!