Where is my refund?! Sigh, like others here, I am having the same refund headaches. On 12/28/19 I booked a tour out of Florence with takewalks.com for October 2020 and prepaid in full as required. Due to the pandemic I decided to cancel the tour. On 06/11/20 I completed their cancellation form and emailed it to them. They acknowledged receipt of same by email that day. Per their cancellation policy, I am entitled to a full refund. However, I have not heard a word since I canceled despite several followup emails inquiring about the status of the refund. I am now contacting my credit card company to dispute the charge.

Great tours, great company Takewalks went through a lot during the pandemic as did all travel agencies. However, they pulled through and actually honored my future travel credit last September. I went to Italy and could not have been more impressed with the expert guides and amazing experiences. I am grateful for the follow up that I received after posting an uncomplimentary review - they made it right and went above and beyond.

Did the Louvre tour with Adam… Did the Louvre tour with Adam yesterday. What an amazing experience! Super friendly, knowledgeable and fun. Got to see the Mona Lisa up close and personal however I discovered the Louvre is more than just this one piece. Thank you Adam!!

Our tour guide Our tour guide, Maria c. 10, guided us on a tour of the islands, and a wine tasting, and glass blowing experience all by water ferry. She was kind and sweet and knowledgeable and it was last minute because the person supposed to take us on the tour did not show up. We had a good time and a few good laughs and enjoy the tour very much. The tour was right on schedule.

Venice walking tour plus gondola ride This walk was fantastic! The guide, Alessandro, made the history of Venice come alive with his enthusiasm and knowledge. He made links throughout the tour between historic people, significant buildings and famous sites of Venice. Great value for $, and thr gondola ride was the icing on this Venetian torta!