Still Waiting for refund - Niagara Falls Afternoon Boat & Journey Behind the Falls Tour Part of the tour had to be canceled due to a technical issue. This is unfortunate, but can happen. What must not happen is that the tour is not reimbursed pro rata. No response whatsoever to the promised refund other than a text message with a brief apology. We would not book again.

Alessandro Venice Alessandro, our tour guide, was amazing. He was personable and so passionate. His knowledge of Venice was unbelievable. We had an amazing experience on the VIP tour when visiting The Doge’s Palace (secret itineraries) and Basilica. Would highly recommend it

Venice 2023 This tour was well worth the money. Our guide Elena was extremely friendly and knowledgeable, she really made the experience unforgettable. We were allowed into the Doge's Palace an hour before the General public which meant that we could take photos without people crowded in them, as well as appreciate the grandeur without feeling rushed. I would definitely recommend this tour to anyone visiting Venice, it was a highlight of my trip!

Paris Ultimate Food Tour Julia was a fabulous tour guide. She sprinkled in some history as we enjoyed delicious cuisine around Paris. Highly recommend!

Where is my refund?! Sigh, like others here, I am having the same refund headaches. On 12/28/19 I booked a tour out of Florence with takewalks.com for October 2020 and prepaid in full as required. Due to the pandemic I decided to cancel the tour. On 06/11/20 I completed their cancellation form and emailed it to them. They acknowledged receipt of same by email that day. Per their cancellation policy, I am entitled to a full refund. However, I have not heard a word since I canceled despite several followup emails inquiring about the status of the refund. I am now contacting my credit card company to dispute the charge.