AVOID THIS COMPANY AVOID THIS COMPANY In December 2019, I purchased 5 plane tickets from Shiva Travel to fly to Seattle for my family Alaskan cruise in April 2020. Total ticket price was $960. Then, when my vacation cancelled due to COVID-19, I asked for refund or travel credit. Shiva travel representative Victor Vance charged me $75 per ticket, ($325 total) cancellation fee, and asked to pay upfront in order to get $960 Refund 2 weeks later. I never heard from them since. I called Shiva travel several times, but each time I was told that refund is coming”next week”. Now we are in August, the refund never came. Shiva travel pocketed my tickets money and my cancellation fee money.

Best prices available After a good amount of research, I ordered flight tickets from Shiva Travel to the best available online price. It took a little longer than 24 hours until my tickets were issued. During the waiting period, I followed up with their customer service, because I became unsure if my online transaction was handled properly. The customer representative listened to my concerns, explained the process to me, and genuinely apologized for the slight delay in regards to the ticket issuance. Shortly after that, my tickets were issued with a significantly shorter flight duration which I really appreciated. The flights itself went very smoothly. Shiva Travel addressed my concerns promptly and professionally and they did their very best to make up for the slight delay during the order process.

RUN WITH YOUR MONEY!!!!!! SCAMMMM RUN WITH YOUR MONEY!!!!!! Bought 5 tickets, paid and received confirmation. Minutes later I had a call from a guy with an Indian accent telling me prices have changed. After arguements and coming to a consensus, to my dismay I arrived the airport and realized Shiva did not even ticket the reservation. As in they didn't pay any money to the airline. IT WAS ALL A SCAMMMM. No one ever picks a call. RUNNN WITH YOUR MONEYYYYY. BEWARE OF SHIVA TRAVELS.

Changed the reservation on me but were… Changed the reservation on me but were able to get a similar one for the same rate. Receipt was not sent and took me a couple of calls to get it to happen I wish they can improve their process to make it less time consuming

CHEAPEST FLIGHT Shiva gave me the BEST offer out of all. I’m so happy with the service. Perry, a customer service agent, was incredibly kind and so helpful! I would highly recommend shiva and would definitely recommend them!