I ordered a 3 piece matching set of Ted… I ordered a 3 piece matching set of Ted Baker luggage (one was ordered through Amazon, but the order was filled by Portmantos). they only shipped 2 of the three pieces. one of the two pieces they shipped was from a different set, and I returned it to Amazon and the return was processed by Portmantos. I canceled the piece that did not ship and also returned the 2nd piece that I ordered from the portmantos website, but they claimed to not receive the item even though the shipping said it was received and never refunded the amount. I had to dispute the charge.

Happy in the end! After placing an order, I became a bit concerned because I read some bad reviews. Tried contacting them and this was their biggest failure (lost a ⭐️ as a result). BUT…my package was shipped and arrived on time! I ordered a 3piece Samsonite Luggage Set. Best price online and exactly what I expected. Kudos to the warehouse guy who was there on Labor Day and assured me that he had the order and would be packing it that day. He really saved the day for Portmantos and deserves a raise!!!!!

Exactly what I was looking for at the best price online My bag arrived quickly and exactly as described! And I love it! My only recommendation to the company is to make sure the image of the item reflects what the consumer is purchasing. I was worried because the description was a floral description but the picture was a red bag. I took a chance and am glad I did. The item I bought was a replacement for my existing (and no longer available in stores) Tumi cross body bag. I don't care for the latest one in stores so I thought I might be able to find it online. Portmantos had the best price, it showed up quickly, and was brand spanking new! Great experience!

I think tracking information should be… I think tracking information should be sent automatically, and even though I set up an account online my order was not in there so I could not track it that way either. However, they have been super helpful on the phone and the item I purchased arrived and I love it. Thank you.

Satisfied customer Our first time purchasing here. We were not sure if we should buy through Samsonite website instead at first because the suitcases are quite pricey and we were buying 2. But because of the price, we ordered 2 Samsonite Spinner suitcases through Portmantos. Fast shipping. In original packages. The price is the best. We continue to look through the website for more product. We will definitely purchase more items from them. Thank you for your service.