I'd never heard of Portmantos. Great first experience. I'd never heard of Portmantos, perhaps because I reside on the West Coast. It caught my eye while I was doing price comparisons for a high quality but pricey backpack. It had the best price and I was leery. I took the plunge and 2 days later with no S&H costs, it arrived at my front door. I'm pleased as punch, do a fair amount of travelling, and will keep this store on my radar for future purchases.

Some of the BEST customer service ever! Portmantos had some of the best customer service ever! I needed a specific bag, timing was critical and wanted to pay a price I saw online, but wasn't what their catalogue had. The customer service person expedited my order, gave me a super price, and was truly concerned that she met all my expectations and more. I would go to them FIRST when I need other luggage, bags and other items they sell. I bought a $150 price range LeSportsac carryon (no wheels), and they are rarely discounted.

Poor customer service and lack of response. I ordered a Timbuktu suitcase in a certain style and received the wrong style. Tried calling and got a voicemail as well as emailing with no response. I also paid for FedEx 2 day shipping since we needed the bag for a trip and paid extra for the bag and shipping and came via UPS Ground. I could have ordered the same bag from Timbuktu and received 10% off. Very disappointed in their customer service and lack of response.

I think tracking information should be… I think tracking information should be sent automatically, and even though I set up an account online my order was not in there so I could not track it that way either. However, they have been super helpful on the phone and the item I purchased arrived and I love it. Thank you.

I ordered a 3 piece matching set of Ted… I ordered a 3 piece matching set of Ted Baker luggage (one was ordered through Amazon, but the order was filled by Portmantos). they only shipped 2 of the three pieces. one of the two pieces they shipped was from a different set, and I returned it to Amazon and the return was processed by Portmantos. I canceled the piece that did not ship and also returned the 2nd piece that I ordered from the portmantos website, but they claimed to not receive the item even though the shipping said it was received and never refunded the amount. I had to dispute the charge.