Ideal Service Shelby was super helpful, professional, and organized. She helped us book a vacation that was well within our budget that we are very excited for. In fact, the first vacation option she sent, we booked! She also gave us confidence in traveling.

My past contact moved on My past contact moved on. When I sent emails to Amanda past contact no one followed back up with me. I finally called and got another contact who was supposed to send me my information. I had to call again after a week since I did not receive the information. Finally booked the trip in that phone call.

Have been trying for 2 weeks to get… Due to the grave illness of a relative, I have been trying for 2 weeks to get hold of someone to cancel a reservation with Blue Sun Vacations. Have left 6 messages and no one has called me back yet.

I inqured about services for my… I inquired about services for my Wedding on June 23,2023. Amy was the 1st person I dealt with and she was an absolute gem. She unfortunately, doesn't work for them anymore. I then was working with Dana Washburn who did good job. Zion at 1st was really great until the mistakes started. My guest were quoted 10,000 for four individuals in a room which obviously was incorrect. The agency also accidentally sent out the wrong date in emails regarding payment deadlines which completely turned my guest off. This was so stressful because dealing with 65 guest and traveling problems became so much work.It was constant miscommunication. She went on maternity leave but we were never notified about it and had a completely different person to work with which caused even more chaos. Currently I have family member’s that were unable to attend the wedding due to a death in their family. Thank God they had insurance however, till this day they are yet to receive their refund and tomorrow makes it a month since they last reached out. My website was never put on their site for accessibility however, other couples getting married a year after my wedding was posted on their site. It honestly was a horrific experience and I suggest more organization. It added on more stress to me as the Bride, and the purpose of this was to alleviate it.The CEO was involved and included which assited with smoothing things over but I'm still very disappointed it was unorganized and embarrassing to face family and friends with all of the discrepancies.

I have booked vacations with BlueSun…because they are the best! I have booked vacations with BlueSun Vacations for the past five years and have been very happy with the results. The past two years I have been dealing with a young lady by the name of Shelby Pfeffer. Shelby understood the special requirements my husband and I need such as wheelchair assistance, plane seating, etc. I explained to her exactly what our requests were regarding hotel, transportation, etc., and she made everything work out to our satisfaction. She is very easy to work with and is very detailed. We have always enjoyed our BlueSun vacations in the past and hope to have many more in the future.