I was sceptical.... I was sceptical....but everything about the reservation and tickets was top-notch. We just returned from our Air France trip to Italy in Business Class tickets provided by Mark Malamud at InsiderFares. Very satisfied, will definitely use their service again.

We had a last minute trip we needed to … We had a last minute trip we needed to schedule to a couple of different spots on China from the Midwest. Mark did a good job helping us get some great deals on Business Class seating. The whole process only took a day from the RFQ to confirmed seats with the Airline. Definitely will recommend and use him again.

Frustrating booking Initially our booking went smoothly until our credit card was debited of near $10,000. Ten days after the debit was effective we had not received confirmation of our flights. After three emails the main leg of our flights was confirmed but the name of one traveler was misspelled. Two months later we are still waiting for a correction without which we are refusing to travel since we could be bumped out of any leg of our flights. We also never received confirmation of our secondary flights. When reminding Paul last September, the travel assistant, he promised to follow up. Three weeks passed without any news. The only way out seems now to sue Foxflights. Given the above we can only strongly recommend to avoid Foxflights at all costs.

Cudos Mark was a referral from a business associate. He provided friendly, professional, timely and cost effective travel arrangements for our business trip overseas. I intend to utilize his services for all of our future travel requirements/arrangements.

Paul seemed great until I had paid Paul seemed great until I had paid. He then took four days to send my itinerary and misspelled all my names. I asked him to correct it and he said he had and they would have it recorded at the airlines. I called American and they had no idea what I was talking about. At the airport, I had to go extra early to get my name/ticket corrected. Then my flight was delayed which made me miss my connection. I called Paul to find out how to get rebooked etc. and he told me to go to customer service and these are the pains of traveling. I know that! I never got the flight details for my flight in Brazil and I was emailing as I couldn't check in on line because the airline couldn't locate me. Finally he emailed and said he bought it through Expedia gave me itinerary number. The price was good but the service and total lack of communication and f/u were terrible. Unnecessary stress and this is coming from someone who travels 130plus days per year. I would suggest looking at a different low cost agency as I am sure prices are comparable but would hopefully have the essential communication necessary to ensure a good experience.