Nutura Echo Resorts was not a good choice The room mattress were too hard. There were only European outlets in the rooms. The television only had local stations. The staff didn’t speak anything but native language. The dining area was not well kept, bad food preparation and unfriendly staff. The gold upgrade bands were not honored throughout the resort. No towels given at the beach or pool.

Very Blessed We had to cut our vacation short after just 2 days because a tornado damaged our house back home. Vacation Express was very gracious to refund us a big portion of our trip. We are very grateful for how they looked after us. We will definitely be going through Vacation Express next yeat

The follow up service… The follow up service to help recuperate some funds from some things that went wrong on the destination side of our vacation was absolutely fantastic. It’s rare to get focused support anywhere nowadays but Vacation Express’ human touch made it very clear that they are dedicated towards customer care and satisfaction. I would like to book with them in the future. Thank you for your support!

The resort was great The resort was great. The airline was great. Only thing that kept me giving you guys 5 stars is that I booked a king size deluxe room. I got to my resort and they told me that was all booked up which isn’t acceptable when I booked my vacation way in advanced. Nevertheless I was accommodated very well . The excursion agent at the resort was not the best. Someone need to make sure that person has all information for excursions . Pretty unprofessional and kept insisting on me paying out of pocket for excursions I already paid for or was recommending me to other things. Also the dates I booked my excursions one of the days fell on a holiday which prevented me from participating as well. I believe that vacation express should have been more aware and on point and letting me know that one of these days fell on a holiday and I may want to move it to another day or not do an excursion on that date…

Save the headache & do not book with… Save the headache & do not book with them. You will be in the dark about the details of your trip. Very useless! And the Customer service team is rude and could not care less! Seriously, skip out on using them!