Helped us fix a bad situation Our trip was cancelled due to COVID closures, when we tried to reschedule the trip, we were told our credit had expired. After working with us on the issue, we were issued an extension on our credit which helped us book our trip we missed out on. We are very thankful for the prompt help.

Very Blessed We had to cut our vacation short after just 2 days because a tornado damaged our house back home. Vacation Express was very gracious to refund us a big portion of our trip. We are very grateful for how they looked after us. We will definitely be going through Vacation Express next yeat

Good prices but a mixed bag on customer service Good prices and extremely helpful when we accidentally misspelled a name on our flight tickets. Docked them a star because the site isn’t very user friendly when looking for trip information and making payments. They also were not able to help in any way when our return flight, booked through them, was cancelled and we had to make alternate arrangements.

Worst customer service ever Worst customer service ever. Called three times and finally ended up going with a different website. First call I could barely understand the gentleman’s accent, second call got disconnected and third call the travel agent hung up on me. He hung up on me because after I got upset after giving me a wrong room, he told me to calm down and that he would hang up on me. Everyone do yourself a favor, look up other websites before using this one. Alot better, and the website and customer service is not crappy like this one is. Again, glad I gave my business to someone else.

The transfer service was terrible The transfer service was terrible. Never use shared transfer throw Vacation Express. They took us from hotel 6 hours before flight and we were only hour away from airport. We came to airport 4.5 hours before flight . We had to wait another 1.5 hours before we could register for the flight and check the language. We use different companies before many times and never had to come to airport that early. Never again!