After being mislead back in March that… After being mislead back in March that the Royalton Negril would be fully complete by the time my trip date of May 25th I’ll never book through vacation express again. No compensation was offered besides switching to an outdated resort on the island. Horrible service to go along with it. Was placed on a 20 minute hold when I called in.

Very Blessed We had to cut our vacation short after just 2 days because a tornado damaged our house back home. Vacation Express was very gracious to refund us a big portion of our trip. We are very grateful for how they looked after us. We will definitely be going through Vacation Express next yeat

The resort was great The resort was great. The airline was great. Only thing that kept me giving you guys 5 stars is that I booked a king size deluxe room. I got to my resort and they told me that was all booked up which isn’t acceptable when I booked my vacation way in advanced. Nevertheless I was accommodated very well . The excursion agent at the resort was not the best. Someone need to make sure that person has all information for excursions . Pretty unprofessional and kept insisting on me paying out of pocket for excursions I already paid for or was recommending me to other things. Also the dates I booked my excursions one of the days fell on a holiday which prevented me from participating as well. I believe that vacation express should have been more aware and on point and letting me know that one of these days fell on a holiday and I may want to move it to another day or not do an excursion on that date…

Worst customer service ever Worst customer service ever. Called three times and finally ended up going with a different website. First call I could barely understand the gentleman’s accent, second call got disconnected and third call the travel agent hung up on me. He hung up on me because after I got upset after giving me a wrong room, he told me to calm down and that he would hang up on me. Everyone do yourself a favor, look up other websites before using this one. Alot better, and the website and customer service is not crappy like this one is. Again, glad I gave my business to someone else.

Vacation Express is my Go-To ...... I've used Vacation Express twice and each time was absolutely perfect. The first time was with a Groupon voucher and the next I booked directly. The one time that I did need to contact a Service Rep, they were very accomodating and helpful and made me feel very secure with follow up emails to ensure everything was taken care of. I will more than likely use them for every vacation. Hopefully, they company will come up with some kind of members reward loyalty program, although, their prices usually can't be beat.