Kashmir trip with EMT Recently i had planned trip to Kashmir with EMT. My experience was very good. Tuba from EMT was my travel consultant. She is very helpful and guided me very well. She has also provided support during my trip. Local travel partner was also helpful.

Non refund of flight cancelled by the airlines I had booked a flight from Hyderabad to Pune for 10th Apr 24. The flight was cancelled by the airlines due to operational reasons and full refund was made to easemytrip by Spicejet. But when I contacted, easemytrip for the refund, they deducted Rs 3600 towards cancellation charges. From the aforesaid experience, i would recommend that please don't book your flights through easemytrip for stated reasons:- -pathetic customer support. -they do not pay the refind amount inspite of refund by teh airlines. -No defined escalation matrix. You will be stressed by interacting with a bot, which keeps taking your through circle. I strongly recommend all the customers to book through the airlines directly or reliable websites. Just to add, we contacted Spicejet customer care for knowing the disposal of refund and they were prompt in addressing the issue and gave a feedback of the refund.

Refund Pending They are simply wasting time by sending emails that refund is in process , from airline side they already confirmed that they did not charge anything still this guys not giving refund from Feb 22nd till now. They are charged 2 times for making changes but done nothing. Worst staff Rohit Bhatt, Punnet Thakur this 2 guys first they said they did not received email once they received on 18th April after forwarding 30 times they are playing with emails.

EMT130850822- Fraud in cancellation amount - EMT EMT130850822 I wanted to cancel a ticket which I booked from EMT. I checked cancellation charges & refund amount on EMT portal, which showed cancellation amount Rs.18,500/- & refund amount would be Rs. 29,729/- I took picture of that page ,Then I cancelled that ticket expecting refund amount rs. 29,729/- But EMT sent me a mail that your refund of Rs. 8,829/- is processed. When I called them regarding this..they have no answer & giving different invalid reasons on call every call. After that I called airlines (Air India) customer care , & they told me that actual cancellation charges is just Rs. 8,000/- four hours before departure. & I cancelled the ticket more than 27 hours prior to Departure After posting this review, I got a call from EMT, & they released my refund of 20,000/- which they mugged up earlier. But as I said , that Air India informed me that cancellation charges were just Rs. 8000/- , for which EMT charged me 18,500/- I'm still waiting for my balance refund Rs. 10,500/-

Non Exsistent Customer support One can get a ticket but do not expect any type customer support for any booking related issues. They have have absolute incapable support team not able to resolve any issues. Had to follow up with their team for more then a month for voucher i paid for on their site and never recieved. After one month of follow when i finally do recieve the voucher its says its an already used voucher. What kind of SCAM is this company.