First time using Dreamliners First time using Dreamliners. I found them when looking for a sold out cruise, and they had access to cabins. Rep appeared to be new, and initially did not get down payment to cruise line on time. Nearly lost out on trip. Luckily I contacted the cruise line and found omission. Then he forgot I had called in complete payment to him in advance, yet he called my wife reminding that a payment was coming due. Hopefully just a newbie, but that was reason for just average review.

I waited on hold for 15-20 min n… I waited on hold for 15-20 min n another travel agency called me so I went w them..ty

Andrew was helpful and attendant Andrew was helpful and attendant. He always returned our calls in a timely manner and send emails immediately. Very good at his job!

Very helpful! Angela did a great job booking my first cruise with me, but I was thinking I would have gotten a better rate with a travel agent, like Dreamlines, verses booking it myself. Angela gave me the exact same price as if I were to book the cruise by myself.

Didn’t get my call Back that was promised. She got us a good room and told me she would call me on the following Monday. It’s been a week from that and still nothing!!!!! My friend who cruises frequently told me she should have helped me get my luggage tags and all that. Now I’m in a panic. We leave out of town tomorrow. Now I’ll have to drive 30 miles in to town to get all this done unless the help line helps me. Funny how when you call to book they pick right up. When you call to resolve something you are on hold forever, which gives me plenty of time to write this.