Technical error resolved. While the error probably could have been avoided or resolved at the initial point of contact, mistakes happen and it is the resolution that matters. By the time the issue had made it to Toni Glerum in their customer commitment team it had become quite convoluted yet she showed integrity and interest, and remained factual and solution orientated. The issue has been resolved to my satisfaction and we are currently looking at booking another cruise and will use their services again. Even if in the unlikely event we encountered the same problem, I would rest assured knowing it would be managed appropriately. Toni, thank you again. You are a credit to your organization.

Cruise to Eastern Caribbean First I corresponded by text message until I had adequate information to discuss with my husband and then I called and spoke to a representative and decided to book a cruise to the eastern Caribbean in January. I wasn’t pressured at all. My questions were answered and the agent was informed and helpful. Thank you!

We have for several years work with a… We have for several years work with a capable and experienced person at CC. We highly recommend that people contact Mr. Philip Prager at CC for assistance on cruises. Very helpful and willing to go the 'extra mile' for a potential customer.

It was easy to make reservations It was easy to make reservations, but I didn't received email confirmation.

Prices are good but answering email… Prices are good but answering email communications is not timely. Been three business days and no response. Don’t feel valued.