AVOID THIS COMPANY IF POSSIBLE!! AVOID THIS COMPANY IF POSSIBLE!!! The instruction of meeting point was not clear and NO SIGNAGE to direct people where to meet especially for tourist which can be confusing. We were half an hour early waiting until 10am (booking time) we saw a group of people led by the City Wonder tour guide walked passed to the Colosseum (literally at the metro and have not crossed the road to the entrance yet), the tour guide asked us to meet the person at the right spot. Then we were told we are too late to join the tour and they cannot do anything about it! It was just less than 5 minutes ago the tour left and they would be have been still not in the queue yet. They refused to give us the tickets which we paid so much and OVERPRICED so we can enter ourselves without joining the tour. It was not a peak season and the queue was not long at all and we can go into Colosseum ourselves if they gave us the tickets. All they did was NTH and refused to refund and the money was thrown into the sea just like that just because we waited at wrong spot and finally met them in less than 5 minutes! It was our 1st day of our holiday and it RUINED the whole day mood with poor service. DONT WORRY buying tickets from them, just buy online and a lot cheaper and you get to hold your tickets!!

TERRIBLE CUSTOMER SERVICE TERRIBLE CUSTOMER SERVICE. It was a rainy day in Milan. We left our hotel and the taxi service was having problems therefore we couldn’t call one. The first Uber canceled on us but a second arrived. We called the company the let them know that we would be 15 min late. The customer Service representative told us that all we had to miss 2/3 of the tour and that there was no way we could catch up with them at the exit of the Duomo. To make matters worse the representative told us to pay and book a separate tour of the Duomo directly with the Duomo website. As counseled by the City Wonders rep we went ahead and bought a separate Duomo tour with another company. Once we were finally able to join the tour for the viewing of the Last Supper (last part of the tour because they wouldn’t let us join in sooner), the tour guide approached us and handed us a ticket for the Duomo (after their representative had told us that we wouldn’t get one therefore after we had already purchased another ticket directly with the Duomo website. Terrible customer service!

We arrived late for our tour and one of… We arrived late for our tour and one of the guides kindly took us to try and catchup which we did fortunately, but they did say they would put us in aater group if not...... Carlos the group guide was really lovely and knowledgeable about all things Collesium and Palletine Hill. He was constantly looking for shady and less crowded places which was appreciated on the scorching heat of the day! Would highly recommend....

Positive Experience They informed us about historical sights, outside the window of the bus, on the way to Pompeii. They were very engaging, passionate and knowledgeable about history. We even got to have breaks for meals, along the way. City Wonders is truly wonderful!

Bath, Windsor, and Stonehenge Our driver Barrington and guide Robert were fantastic. Barrington made the trip very smooth and went out of his way to make the tour comfortable. Robert's passion for history shines through in his descriptions of the people, places, and events surrounding the sites on our tour (Bath, Windsor, and Stonehenge). If I were to book again, I'd gladly take Barrington and Robert as driver and guide, but I'd only try to visit two of the sites in one day. Despite being a very long day, there isn't enough time to take in each location.