Positive Experience They informed us about historical sights, outside the window of the bus, on the way to Pompeii. They were very engaging, passionate and knowledgeable about history. We even got to have breaks for meals, along the way. City Wonders is truly wonderful!

Misleading and Expensive Misleading as you are not paying for missing the queue at Eiffel Tower You gather then walk to join the regular queue. Tickets are not pre purchased to avoid customers waiting. Ticket prices at the booth are vastly cheaper than the tour price even after you factor in paying for a guide. We were unable to go to the top of the Eiffel Tower due to volume. Ironically, we would have made the top if we had not wasted time waiting for the tour group to assemble ! Refund is disproportionate to the cost and the customer service email does not listen to rationale. Avoid using. We have learned our lesson.

TERRIBLE CUSTOMER SERVICE TERRIBLE CUSTOMER SERVICE. It was a rainy day in Milan. We left our hotel and the taxi service was having problems therefore we couldn’t call one. The first Uber canceled on us but a second arrived. We called the company the let them know that we would be 15 min late. The customer Service representative told us that all we had to miss 2/3 of the tour and that there was no way we could catch up with them at the exit of the Duomo. To make matters worse the representative told us to pay and book a separate tour of the Duomo directly with the Duomo website. As counseled by the City Wonders rep we went ahead and bought a separate Duomo tour with another company. Once we were finally able to join the tour for the viewing of the Last Supper (last part of the tour because they wouldn’t let us join in sooner), the tour guide approached us and handed us a ticket for the Duomo (after their representative had told us that we wouldn’t get one therefore after we had already purchased another ticket directly with the Duomo website. Terrible customer service!

We recently undertook the Amalfi… We recently undertook the Amalfi Coast/Pompei and the Vatican Breakfast/Museum and St Peter’s tour hosted by City Wonders Tours Rome. Both were excellently led by tour guides Marisa and Stephania. Informative and very accommodating. The tour guide at Pompei, Enrico, was first also class - knowledgeable with a sense of humour. Our coach driver Francesco ensured a safe and pleasant drive in very trying traffic conditions. Our only critique was the rest stop at Casino. Food and beverages average and overpriced. The toilet facilities were deplorable - only one toilet seat in the six stalls. Very sub standard compared to many others we have stopped at. Had a sense that captive customers with no other option will settle for sub standard service. Perhaps the company should consider other options. However, we do look forward to using City Wonders again…hopefully with higher standard pit stops. 1956Travellers. May 2024

Amazing tour of the colosseum Amazing tour of the colosseum, Roman forum and palatine hill! Our tour guide Patrick with city wonders was incredible. Such a lovely and kind man which made the experience even better, we learned so much and really enjoyed the day. We had an amazing time and highly recommend. Thank you Patrick for an amazing tour, from the Ireland family!