avoid falling into this trap We have managed to get a couple of cruise with this company but they are displaying serious signs of failure. We were roll called for a cruise we booked in 2011 in early 2013, this should have meant our guarantee of the cruise. NO we booked all travel only to be told theccruise was cancelled. it cost us over 3000 to put us on the cruise with another agency. Now we have been cancelled for a cruise due to sail in nov 13 which we paid for with miles. effectively the company has taken my money cancelled my cruise and given no explanation yet continue to auction miles and offer cruises. Do not be drawn by cheap cruises got somewhere with good reputation as this company has definatley lost its reputation I have definately lost thousands of dollars

Richard came thru for us Very happy to say that today we got booking confirmation for the Carnival Miracle sailing Sept 17. Although we still have cancelled cruises this booking has elevated our hopes for the future and is proof cruisemiles and Richard are trying to sort out the problems and move forward, as oromised. Today we are very happy to report things are looking up with cruisemiles. We hope others share in our good luck.

Worst dustomer service in the cruise business? They delete, already confirmed booking, without any notice or explanation. Refuses to answer mails and to try to clear out the mess they create. The only response to mail is rude ones like "don't send any more mails". Keep away!

Two great bargain cruises, and one to come soon! We have taken two cruises using cruisemiles.com. Both have been perfect. The first was a beautiful Mexican Riviera cruise on Norwegian Star and the second was a Western Caribbean cruise on the amazing Royal Caribbean Oasis of the Seas. And both were total bargains, and we have another one booked from New Orleans in February. Now I just need to find our fourth!

My first experience...a greenhorn From the time I reviewed the Cruise Miles website to getting off the ship the last time, my experience will be a life long memory. Cruise Miles personnel were all accommodating and friendly especially when I didn't understand what to do. They made my initial cruise experience easy and pleasant. I toured the Western Carribean departing from New Orleans. I've already scheduled my second cruise and am "geeked". Diane Bentley