Criminally dodgy. Paid extra for "cancel for any reason" when buying tickets. Had 2nd thoughts about flight times & sketchy baggage policy (overhead was not even an option/check bag $100) and tried to cancel w/in one hour. "Cancel booking" button was not selectable. No customer service email or phone. Roadblocks everywhere for 24 hours in which you are legal allowed to cancel for full refund. We called Citi to stop payment in frustration & filed dispute. Afterward more diversions to Hopper (not mentioned in booking) where we could cancel outbound flight only (because return flight was not cancelable) for a stiff cancellation fee if we dropped dispute.

WORST EXPERIENCE WORST EXPERIENCE : I contact customer service to change the passenger's name (error when ordering). Budget Air tells me that it is not impossible to do that, according to the company's rules. We therefore contacted the airline company which agreed to do the modification (orally and via chat). We sent the chat transcription as a proof to BudgetAir that the company was ok to make the modification and that now it was up to BudgetAir to contact them. However, BudgetAir never wanted to correct the name, claiming that it was not a written statement, even though the company's consultant confirmed to us that what was said by the chatbox was declaration office. But this was never enough for BudgetAir which did not even try to contact the company. So we had to buy an other flight ticket (€800). First and last experience with Budget Air!

marginally good price compared to other… marginally good price compared to other sites. but your site was very slow after 3-4 times we tried to go through successfully.

Complete r*tards Complete r*tards. Never use these guys to make a booking, it can cost you a lot :D

My airline flight reservation was smooth. I do not have a problem. My airline flight reservation was smooth using the site. I do not have any problem along the way. I used to compare airline fares and I was happy because it serves as confirmation that the target flight fee is really that affordable. Everything is smooth considering this is my first travel to the United States to visit my one and only lovely sister and her family. I am so happy.