NEVER AGAIN. GALA HOTELS CANCELS BOOKINGS AFTER PAYMENT MADE On arrival at the hotel we've been informed that Gala Hotels has canceled our bookings and so we had to pay again at the hotel front desk. Gala was not reachable (phone, mail etc). They just generate standard mail replies when using the customer care portal. Our credit card provider has returned the money in the meantime.

Very good!!! -

I got also cheated!! I got also cheated by booking, receiving a confirmation and on arrival the room was already cancelled by somebody unknown? The Hotel's receptionist ask for double the price. What makes me wonder is that this fraud is ongoing since September 2018. Nobody seems willing to stop that business. Hundreds of travelers arrive at hotel and either got no room or have to pay lots of money? Where is the safety, competence and excellence of all the involved partners left? I'm just wondering? The Dupe

They cancelled my hotel booking without… They cancelled my hotel booking without telling me, no refund on my account, can get through on their number, emails are rejected, scam company, do not book with them, I am massively out of pocket. Confirmation voucher from gala hotels meant nothing, as when I arrived at my hotel in Croatia, not room available. They read cancellation from gala in dec 18, I booked and paid in Oct. currently trying to resolve with credit card company.

Not great customer support Not great customer support. Can't seem to get through to anyone