Covering all the bases. The staff and crew were all excellent. The room was very nice. We were disappointed in the dinners for an award winning chef. The outside areas were not made inviting. The common area was not that comfortable. Not enough included excursions.

My wife's parents took a trip with this… My wife's parents took a trip with this company where they departed 9/24/2022. They unfortunately contracted COVID by the time they arrived in Bilbao, Spain, and had to return to the US on 9/27/2022. AmaWaterways booked them a flight on Lufthansa/United from BIO to MUN to ORD to DEN for $2,800/person in economy. I did a quick search online and a round trip, with departure the same day, on the same airlines, with one fewer stop - BIO to MUN to DEN was $1,100/person. This seems like they were scammed out of thousands of dollars. I would like AmaWaterways to respond to this exorbitant charge.

TRY OTHER RIVER CRUISE LINES...LIKE UNIWORLD. I have traveled on AmaWaterways last year on the Danube and this year on the Rhine. I enjoyed both ships. However and this is a big however, the food is mediocre at best. Breakfast the same every day and definitely lacks in variety. Special of the day such as Pancakes came in a pair the size of silver dollar and they were cold. Fresh fruit now sliced. No cereals. It was atrocious. They try to be a gourmet priority which comes up short because they fail miserably. Ordered Chicken Schnitzel and it was a piece of chicken breaded thinly and served hard. Steaks were also thin, tougher to chew and a disappointment as well. They include wine and beer and champagne with lunch and dinner. If you want a diet coke in mid-afternoon they charge for it. This is hardly a 5-star recommendation. I will never travel AMA again and I had 2 other cruises booked for my 3rd and 4th. If their food service was even halfway between Celebrity and Regent they would have something to brag about. Dismal.

We highly recommend AMA Waterways The whole experience from our arrival and stay in Paris through the river cruise on the Mosel, Rhine, Main, and Main Danube Canal, and finishing with 2 days in Prague was glorious. Every detail was first rate. The tours were very informative and extensive. The food and wine were spectacular. Donna and I highly recommend AMA Waterways.

Obtaining a Refund from AMA We have toured with AMA twice. We were happy with the service. In June 2021, my wife and I booked a land/river tour from Madrid to Porto with AMA. They wanted $400 per person deposit. A final payment of $5308 per person due February 2022. As the deadline approached, we were very concerned about the pandemic outbreak in Europe. I have a compromised respiratory system and I fear being infected while on our tour. AMA rules for cancellation are ridged. If we decide to cancel within 120 days of departure we lose our $800 deposit. I spoke to a AMA agent concerning recovering our $800 deposit. She said if we pay an additional $175 ($350 total) per person, we would get a $800 credit toward another AMA tour. This made no sense. I read through the fine print of the contract online and found a section about terms of cancellation. It said "...unavoidable and extraordinary circumstances are...significant risks to human health such as serious disease...which make it impossible to travel safely" One problem: this clause is for UK guests only. Why are they treated differently? They are not separated on the tour boat. After numerous emails and calls, AMA decided to refund us half ($200 pp) of our original deposit of $400 pp. They refused to issue a credit toward another river cruise for the remaining $400.