Travel and Leisure

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1.64
Based on 11 Reviews

5

9.09%

4

0.00%

3

9.09%

2

9.09%

1

72.73%
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Dominic Gentleman
GB

AVOID AVOID AVOID absolutely awful… AVOID AVOID AVOID absolutely awful service. This company is dreadful, shambles on refunding money. Pretty much lost account of £2000 as they were adamant that I hadn’t paid the final balance, had to show receipts and bank statements to prove this. Waited months for the refund, and even then it’s in instalments. Never on a date as promised. Even at the last hurdle they still tried to keep hold of £1200 to use as credit for my next holiday…. Definitely not going to book again with this company. I understand there was a pandemic but Jesus Christ return peoples hard earned money!! Company looks like it trades from London, but it’s most definitely India, poor communication. Honestly if you want a holiday, invest your money elsewhere because these guys are jokers

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Shaun
GB

Absolute shambles of a Company Absolute shambles of a Company. Waited nearly 2 years to finally get my money back. They said it will be paid in 1-2 days. That was 1 year ago. Constant phone calls and emails trying to get my money back from a holiday that never happened because of Covid. AVOID AT ALL COSTS. your heart will be broke with them. They have normal English names but they are obviously oriental speaking. Scam springs to mind. Just glad I got my money back after 2 years. Will never use this shambles of an outside again.

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Mr Ali
GB

Poor Customer Service. Poor Customer Service, Messed up my travel dates, very eager to get full payment for my holiday. Never run calls, I would not recommend booking with this company.

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Melanie
ES

Our booking process was the easy part Our booking process was the easy part, from then on, it's been very hit and miss. We now have a contact but after many phone calls back and forth, we are now 16 days away from our dream holiday and honeymoon with friends and still have no idea if we will actually be able to get our sea plane to our Maldives resort. Initially when we booked, the EK flights would have arrived in time however, because of the delay with Virikson not issuing tickets, we were then given alternative flights which now land too late to connect. If you have a flight itinerary booked at a low cost, the company have to issue the tickets either the same day or within 24hours to secure that cost. If they don't, you will lose that booking. Flights are not confirmed until the tickets are issued. FACT. Being in the travel industry myself for over 25 years, I was lucky enough to know this but many are being told their flights have been cancelled and asked to pay more. I am hoping and preying that our contact will be able to sort this out for us at this stage but I'm not convinced. Never again will I put my faith in a company such as Virikson Travel. If it gets sorted, I'll post an update so lets wait and see shall we........

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Laura
GB

AVOID AT ALL COSTS!!! AVOID AT ALL COSTS!!!! They claim that your holiday comes with FREE 'Covid Protection Insurance'. After paying just over 6k for a holiday to dubai & maldives and contracting covid just beforehand thus unable to travel, they are now adamant they don't offer insurance on their holidays!!! Despite the screenshots i have advertising otherwise. They're now trying to get a further 1k from us to reschedule our dates to visit the destination during monsoon season!!! What's more, Jason suggested to us that if we took out an insurance policy going forward... they would alter the dates and commit a fraudulent transaction for us! I can only assume this is to justify the price increase! Very unprofessional, highly untrustworthy and will stress you out no end! We're 6k down and now have a legal battle on our hands. Book with Secret Escapes instead... they're amazing and highly professional at what they do. Please dont fall victim to these scam artists!

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