Follow up with left-behind cabin baggage was excellent Flew into Changi from Milan. Granddaughter left her iPad in seat pocket at Changi, by the time we realised we were already boarding the Melb fight. Contacted SATA from Melbourne via the online enquiry form then followed up with a number of emails. So a fair bit of faffing around over a few weeks but the end result was that they delivered the iPad to the Singapore Airlines office at Melbourne airport at no cost to us.

The worst business class seat The worst business class seat, cannot lie horizontal like other airline business class seats, had to sleep in an uncomfortable diagonal position and this is not we paid for or expected. Don't waste your time in flying Singapore airline business class, not worth the money, fly Qatar, Emirates, JAL etc.

We booked our flights a full 9 months… We booked our flights a full 9 months in advance and paid well over $11,000 for a trip in 2 weeks time. we then booked our trip around the flights. Over the past 2 months they changed our flights over 6 times resulting in over 15 hours of stop overs and delays, making the trip almost 32 hours long. We booked through flight centre and paid the extra to be able to cancel the flights. Now we're having to fight tooth and nail just to get a response let alone our money back. We're now at the unenvious point of paying for litigation to reclaim our funds that they have had for 9 months to use as they wish. I have flown well over 30 times with this airline and our business and family hundreds of times but this is the end of our relationship and we will never fly or recommend them again. Such poor integrity.

Cancelled our connecting flight without… Cancelled our connecting flight without notice, customer service non response - unable to make any claims online as they only have their insurance company Allianz contact. Had to purchase another flight. We feel cheated and are now on debt having to book another flight. Still no response to date, we just have an email saying our return flight was cancelled. Left stranded.

I booked my flight to Denpasar I booked my flight to Denpasar, nine months ago. I booked my usual seat. fast forward to the trip Singapore Airways took my seat away and give it to a family on standby with a child because they said they needed a bassinet and then they never used it. I booked a seat because I have a knee problem and now I have to spend three weeks in Bali with a bad knee. The apology was this a credit at being tea leaf for a coffee. Singapore airways have changed from quality to quantity and they obviously and they don’t care.