Useless customer care Their customer care is absolutely useless. My husband tried adding his frequent flyer number to the flight booking. But they won't allow it because his name "doesn't match". This is because his first name and middle name hasn't got a space on the flight ticket which is correct! I have purchased flight ticket via an agency. They wouldn't add my frequent flyer number on the booking as I will need to do it via agency. Just a lot of excuses to try and avoid work and make it difficult for the customers!

Please upgrade your website - you are losing business ! Please upgrade your website - it is completely useless when prompts don't work and information which is entered does not register. You are left sitting in a page that does not process anything and does not let you proceed in the reservation process. You are losing online business. I have attempted several times to book flights on the Singapore Airlines website to be told that my password is invalid, but it does not allow me to reset it. Does Singapore Airlines no longer want loyal customers ? I ended up booking with other airlines on more than one or two or three occasions. Very disappointing !

Their Customer Service for special assistance is terrible Contacted their customer service for special assistance using the online form. Really unhelpful & standard responses. I don't think they have qualified people to address these needs so why have the form?

We booked our flights a full 9 months… We booked our flights a full 9 months in advance and paid well over $11,000 for a trip in 2 weeks time. we then booked our trip around the flights. Over the past 2 months they changed our flights over 6 times resulting in over 15 hours of stop overs and delays, making the trip almost 32 hours long. We booked through flight centre and paid the extra to be able to cancel the flights. Now we're having to fight tooth and nail just to get a response let alone our money back. We're now at the unenvious point of paying for litigation to reclaim our funds that they have had for 9 months to use as they wish. I have flown well over 30 times with this airline and our business and family hundreds of times but this is the end of our relationship and we will never fly or recommend them again. Such poor integrity.

Ground staff at airport My parents Travel to India through Singapore airline they have paid for wheel chair service. But when they reached Singapore they have refused to provide a wheel chair.My dad is on medication he hardly walk that why I booked a wheel chair service. Fortunately other passangers help them and assist him to the gate. Singapore airport ground staff attitude is really bad towards people who don’t speak the same language and doesn’t know how to treat passangers they need to do their job properly not just take the passangers money and put in their pocket.