Follow up with left-behind cabin baggage was excellent Flew into Changi from Milan. Granddaughter left her iPad in seat pocket at Changi, by the time we realised we were already boarding the Melb fight. Contacted SATA from Melbourne via the online enquiry form then followed up with a number of emails. So a fair bit of faffing around over a few weeks but the end result was that they delivered the iPad to the Singapore Airlines office at Melbourne airport at no cost to us.

Terrible inflight facilities Terrible seat, bought a ticket due to the inflight entertainment and good food, but ended up with neither. SQ193 was basically a budget airplane.

Cancelled our connecting flight without… Cancelled our connecting flight without notice, customer service non response - unable to make any claims online as they only have their insurance company Allianz contact. Had to purchase another flight. We feel cheated and are now on debt having to book another flight. Still no response to date, we just have an email saying our return flight was cancelled. Left stranded.

The worst business class seat The worst business class seat, cannot lie horizontal like other airline business class seats, had to sleep in an uncomfortable diagonal position and this is not we paid for or expected. Don't waste your time in flying Singapore airline business class, not worth the money, fly Qatar, Emirates, JAL etc.

Their Customer Service for special assistance is terrible Contacted their customer service for special assistance using the online form. Really unhelpful & standard responses. I don't think they have qualified people to address these needs so why have the form?