Incredibly bad service Incredibly bad service. Considering the high prices of this company, you might hope for commensurate service. A&K failed to meet us at the airport,wouldn’t reimburse for taxi fare, and was deceptive about Covid protection on their cruise. We will never travel with this amoral company again.

Booked a flight on Emirates Airline… Booked a flight on Emirates Airline through them - espensive - had to cancel due to Covid - Promised refund in 6-8 weeks - now been over 10 weeks - agent says it is an "accounting issue" - manager no help. I'm sure Emirates refunded A&K - but A&K refuses to do as they promised and refund my money back to me. Very poor form

Refund Scam! My wife and I have travelled with A&K many times over the years, with destinations spanning the globe. Throughout our travels, we've had but a handful of negative experiences. Recently, however, we had to cancel an extensive trip to Africa due to dire health issues. We requested the cancellation over two months ago. We are still waiting for the return of our $25k+ deposit. In booking the trip, the deposit was charged to our card within 30 minutes. In cancelling, it's taking over two months to be credited - and it still hasn't happened! What a scam. What a way to treat heretofore loyal customers.

Our trip to Spain and Portugal did not… Our trip to Spain and Portugal did not meet expectations. This was our first A&K trip. It did not compare favorably to our Tauck trips, Backroads, or even trips we planned ourselves and guides we hired. There were numerous disappointments that I won't even mention here. My husband and I both wrote to A&K and received no response. We didnt want anything from them...in fact we wouldn't take another trip with them if it was free. We were only trying to give some constructive feedback. I would be happy to go into more detail if anyone is interested.

.Refund of monies SCAM . June 1st, 2020 cancelled a trip to Egypt & Jordan due to COVID 19 concerns. To my great shock, I was told it would take 4-6 weeks for A&K to process the return of my monies (over $20K). Now I am not stupid....it does not take that long to enter my credit card in their machine and hit the button "refund money". I asked the agent if I was booking a new trip and needed to make the required deposit, how long would it take them to process my payment....her quick response was "oh, it would be done immediately!" The takeaway is that when A&K wants money...that transaction can be done immediately....but when the guest wants a return of their money.....gee that transaction takes 4-6 weeks. It is obviously NOT a priority to return money to a guest. It's best for them to have my money sitting in their bank account. You have to wonder....what else is not a priority for A&K?