Delayed baggage (1 day plus) - on BOTH trips with aeroflot My boyfriend and I went from Copenhagen via Moscow to Phuket Thailand with aeroflot - and then the same route for the return trip. When we arrived in Phuket, my boyfriend's baggage was not on the plane - they had kept it on the transit in Moscow (with 20 other people's luggage from the same connecting flight), and we were informed it would arrive the following day in Phuket (which it did). Then on our return trip - also with transit in Moscow - we landed in Copenhagen, and BOTH of our suitcases were not with the plane. Again they had left them in Moscow (also with 20 other people's suitcases and belongings).... We were then told that because of New Years (we landed on the 29th of december), our suitcases might not get to us before early January!!! This is just so absolutely NOT ok. So if you're prepared to wait for days after arrival for your baggage, then definitely choose Aeroflot, if not then just DON'T book your plane tickets with them!!!

As an exhausted American citizen … As an exhausted American citizen arriving at JFK in wheelchair at 11:30PM after flight from Vienna with layover in Moscow (15 hours travel time), I thought customs would be no problem. WRONG! Aeroflot had neglected to indicate my flight number on a required document causing an hour and a half wait in line at customs.....home at 2AM. Never again on Aerroflot!

No refund for cancelled flights As per "EC Regulation 261/2004" they have to issue full refund for cancelled flights .No refund after more than 7 months!!! - Everytime I called the customer service they said my refund is coming but now they're saying it's not and got an automatic email saying they give a voucher instead which should be used until december 2020!!!!! Horrible experience ! Avoid these at all costs.

FRAUDSTERS AND SCAMMERS. Like many other reviewers I have been defrauded of my money. I purchased a gift certificate which I never used, and after the expiration date it was supposed to be refunded (as per their T&Cs). I contacted them and they responded that the refund was made, however, I never received my money back. After several follow ups and reminders, I am now told I must provide them with a Russian bank account to receive my refund. Absolutely atrocious.

Never had any major issues Tickets are a bit expensive but it's compensated by possibility of picking more convenient time as multiple flights are available during the day. No hassle with luggage usual to low-costers flights. Seated me into business class instead of economy for free once.